Ratings based on 455 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Guest Relations Management, Hotel Management
Hi Vonda! Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a superior guest experience, and we regret that we fell short during your stay. Your comments are valuable to us as we continuously work to improve. We hope you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear JanetWe at the RED ROOF INN MONTEAGLE - I-24 are appreciative of your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof. your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jun 2024
We were only in town for one night but the hotel was in a good location. Staff was very friendly and kind.
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Hi Diana! We're thrilled to hear that you had a pleasant experience during your stay! It's great to know that you found our hotel's location convenient and that our staff provided friendly and kind service. If you ever find yourself in town again, we'd love to welcome you back for another enjoyable stay.
by A verified traveler
Posted 12 Jun 2024
The lady that checked me in was very professional and very good at her job. Made me aware of all things about the very nice motel. An enjoyable experience.
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Hi Harold! We're delighted to hear that you had such a positive experience during your stay! It's wonderful to know that our staff, especially the lady who checked you in, provided you with professional and informative service. We're glad you found our motel enjoyable, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Dawn! Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. However, we understand there may have been some areas where we could have further enhanced your stay. Your comments are valuable to us as we continuously strive to improve our services. We look forward to welcoming you back for an even better experience next time.
by A verified traveler
Posted 9 Jun 2024
The ice machine was broken all three days we were there. The toilet paper holder was falling out of the wall.
The manager was vert responsive to our needs.
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Judith! Thank you for your feedback. We apologize for the inconvenience caused by the broken ice machine and the issue with the toilet paper holder during your stay. We're glad to hear that the manager was responsive to your needs. Your comments will be shared with the team to ensure that such issues are promptly addressed in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.
by A verified traveler
Posted 3 Jun 2024
Wow! Layers of peeling paint on the ceiling and stale cigarette smell. Hairs on my bed, uncomfortable beds, shower barely trickled and plumbing almost came off while trying to turn it on so we just left super early. We attended a show at The Cavern and we got poured on all night, otherwise I would have slept in my car.
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
HI Kristen! Thank you for sharing your experience with us, and we apologize for the numerous issues you encountered during your stay. It's distressing to hear about the condition of the room, including the peeling paint on the ceiling, stale cigarette smell, unclean bed, uncomfortable beds, and issues with the shower and plumbing. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short in this regard.Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We apologize for any inconvenience caused, and we understand your frustration. We hope to have the opportunity to regain your trust with a much-improved experience in the future.
by A verified traveler
Posted 2 Jun 2024
Overall, it was a great last minute stay. We had no extra toilet paper and ran out in the middle of the night, so I'd consider leaving an extra roll in the bathrooms for convenience. I didn't want to call so late so I had to wait until the morning.
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
HI Hannah! Thank you for your feedback! We're glad to hear that you had a great last-minute stay with us. We apologize for the inconvenience caused by the lack of extra toilet paper during your stay. Your suggestion to leave an extra roll in the bathrooms for convenience is appreciated, and we will definitely consider implementing it to improve our guests' experience.Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future, and we'll strive to make it even better!
by A verified traveler
Posted 2 Jun 2024
Nice budget hotel. Stayed a couple nights with my husband and daughter. Would definitely stay again. Very nice accommodating staff.
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
Hi Maria! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that you found our budget hotel to be nice. It's fantastic to know that you would definitely stay with us again and that you appreciated our accommodating staff. Providing excellent service and a comfortable environment for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations.Your satisfaction is our greatest reward, and we look forward to welcoming you and your family back for another fantastic stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.
by A verified traveler
Posted 30 May 2024
Just fine
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Hi Jen! Thank you for your feedback. We're glad to hear that your experience was "just fine" during your stay with us. If there are any areas where you feel we could improve to make your experience even better next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!
