Ratings based on 139 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2023
The location is perfect! You can walk right into town. The rooms are decent, but the beds and pillows are not very comfortable. I do wish there was better locks and maybe a small safe in the room.
Comment from Hotel Management
1 Oct 2023 by Kzeller, Hotel Management
Thanks for staying with us at the Ocean Surf Resort. We'll consider your suggestion for better locks and a safe in the rooms. We look forward to seeing you again at the Ocean Sur Resort
by A verified traveler
Posted 23 Sep 2023
Out of 6 nights 2 nights there was shooting of film happening most of the night and we could. Not sleep. They should have informed the guest and while this was happening parking was nightmare. We could not sleep due to lot of film shooting activities in the hotel. It ruined our whole break.
Comment from Hotel Management
29 Sep 2023 by Kzeller, Hotel Management
Our sincere apologies for any inconvenience you had during the last 2 days of your stay. I'll reach out to you to further discuss
by A verified traveler
Posted 21 Sep 2023
There are so many things to love about Ocean Surf Resort. We had a spectacular view ocean front, only yards from the water, we heard the pounding waves all night, we could walk everywhere, including to Harvest on Fort Pond for a delicious dinner, and our accommodations were excellent.
Comment from Hotel Management
24 Sep 2023 by Karen Zeller, Hotel Management
Thanks for staying with us at Ocean Surf Resort. We look forward to seeing you the next time you visit Montauk!
by A verified traveler
Posted 21 Aug 2023
Last minute trip to Montauk with a Saturday night stay was crazy expensive…BUT, this place was clean, and literally a few steps from such a beautiful beach it was worth it. Does need some TLC. The AC was very loud and I told the front desk upon checking out. Close to everything downtown. Would stay again but book much further in advance and with the place directly. Very nice front desk staff.
Comment from Hotel Management
22 Aug 2023 by Kzeller, Hotel Management
Thanks for your review. Our maintenance team did check out the AC . Thanks for staying with us and we hope to see you in the near future
by A verified traveler
Posted 10 Aug 2023
Excellent hotel and would absolutely recommend.
Comment from Hotel Management
11 Aug 2023 by Kzeller, Hotel Management
Thanks for your review! See you again the next time you visit Montauk!
by A verified traveler
Posted 3 Aug 2023 on Hotels
Comment from Hotel Management
5 Aug 2023 by Kzeller, Hotel Management
Thanks for your review .
by A verified traveler
The only good thing was the location
Posted 1 Aug 2023 on HotelsWhen I entered our room, my reaction was:” what the f…?!?!” We had paid $1900 for two nights ($950 per night) and found ourselves in a mediocre motel room. Pain was peeling down the walls and the bathroom one of these all plastic tin and wall. The balcony door wasn’t locking. The A/C (window style) was malfunctioning and the engine like noise was getting in every 5 min for 15 s and then off. On and off all night. I tried to sleep with earplugs and my husband with a mouse cancelling headphones. In the end we switched it off and the room be some really hot. Oh, and the “ocean side view”! A joke! Our balcony literally graced the other building but if you sat in the right angle you could see the ocean. The grills outside only worked with charcoal. Three positive notes (thank God!) : 1- the location. It’s literally in the beach and the beach is gorgeous, very natural and not too populated. 2- beds were comfortable. 3-there was a mini kitchen in the room and a fridge so we were able to cook (because montauk restaurants are also extremely expensive). As far as I’m concerned this was a total rip off but if you decide to go, make sure to book the rooms 26 and 28 with an actual view on the ocean. Will not be back.
Comment from Hotel Management
2 Aug 2023 by Kzeller, Hotel Management
Hi Valerie, we would love to have heard about the issues you had while staying at the Ocean Surf during your stay. They were no reports made at the fdesk. If your AC was malfunctioning it would have been replaced immediately. However when the AC is set for a certain temperature, and the room reaches that particular temperature it automatically turns off and will go back on if the temperature in the room changes. You stayed for two nights and no complaint was made at the desk. Once we have a complaint it is handled immediately . You are correct if you wish to have a Beachfront Room , you would need to book a Beachfront Platinum room. Hence if you book a SideView Room , you will need to look at an right angle to see the beach. The grills outside only worked with charcoal because they are Charcoal Grills, not Propane Grills
by A verified traveler
Posted 1 Aug 2023
We love this place- it’s clean, safe and right on the beach!
Comment from Hotel Management
1 Aug 2023 by kzeller, Hotel Management
Thanks for your kind review, Michelle. We at Ocean Surf do take pride in the cleanliness of the property and also try our best to ensure the guests do have a memorable stay. See you the next time you visit Montauk!
by A verified traveler
Posted 31 Jul 2023
The room was dirty. Black hairs in bathroom. Linens not clean. Floor not clean. Kitchenette not cleaned.
Comment from Hotel Management
1 Aug 2023 by Kzeller, Hotel Management
Thanks for your review. We appreciate the feedback from our guests to ensure that all guests have a pleasant stay. We take great pride in the cleanliness of our property and go above and beyond for our guests. I will definitely investigate the matter. Once again our sincere apologies
by A verified traveler
Posted 15 Jul 2023
Quaint rooms with ocean views! Walkable to everything in downtown:) Super nice staff!
Comment from Hotel Management
15 Jul 2023 by Kzeller, Hotel Management
Thanks for staying with us at Ocean Surf Resort. We truly appreciate your kind review. We hope to see you the next time you visit Montauk.
