Ratings based on 534 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Charlotte
Posted 9 Dec 2023
Comment from Hotel Management
26 Dec 2023 by A.R Deputy director , Hotel Management
Dear customer,It is with surprise and disappointment that we receive your feedback regarding your recent stay with us; our teams make it a point of honor to prioritize customer satisfaction on a daily basis, and we are truly sorry to see that nothing could meet your expectations.Please do not hesitate to contact us so that we can discuss this together. We hope to have the opportunity in the future to regain your trust.Best regards,A.R Deputy Director
by A verified traveler
Posted 6 Oct 2023 on Hotels
If not for the AC blocked and be usable it would have been great
I would like to point out the professionalism of Brenna she was really of great help and attentive.
Thank you Brenna
by A verified traveler
Posted 29 Jul 2023
by A verified traveler
Posted 6 Jul 2023
by A verified traveler
Posted 6 Jun 2023
Perfect
by A verified traveler
Posted 15 May 2023
by A verified traveler
Posted 21 Mar 2023
Terrible rooms
by A verified traveler
Posted 5 Mar 2023
Clean, good location and friendly staff
by A verified traveler
Posted 2 Jan 2023 on Hotels
Short 1 night stay.
by A verified traveler
Posted 11 Dec 2022
The property was nice except that my bathroom shower smelled musty. Spacious rooms, but no telephone to call the front desk. Extremely unhelpful front desk personnel. Before booking the reservation, I called to make sure that someone spoke English as advertised and the person who answered the phone did. I was driving in the dark and rain, so I wanted to get there, but was also hungry arriving around 9:30 PM. I asked if there were any restaurants that would be open she said she has no idea. I asked again, trying to get an indication of if I would be able to find food there when I arrived; she just kept saying no idea with no willingness to help. I feel like that’s basic the front desk should know whether guests can get food or not. At least have the name of one or two late night places or delivery info available. So I arrive at 9:40 PM and GPS took me to an old wooden back door with the name of the hotel above the door as if it’s a legitimate entrance. I had to pull into an alley because there was no parking and the doors were bolted. I called to tell them I was at the door but the front desk person hung up on me. I called back three times and kept hanging up on me. When I finally found the way, she told me she is the security person there and speaks no English. It could have been a great experience, instead, I spent my one night going to sleep hungry and frustrated.
