Ratings based on 282 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from BRONX
Posted 25 Apr 2024
My review starts with hesitation,but it's important for potential guests. Despite its beautiful appearance, this resort disappoints. It's labeled as 5 stars, but falls far short, lacking in both quality and service.Staff struggle with English, rooms are outdated and unclean,with moldy carpets and worn-out towels.Basic amenities like coffee and water are not provided.Comparing it to other 5star properties in Tuscany, it's a huge letdown.Even the dining experience was subpar,with overcooked pasta and poorly prepared duck. Watching their failed attempt to cook the duck was like witnessing a culinary disaster movie.Our waiter, in a misguided attempt to be friendly, veered into awkward oversharing territory. And to add insult to injury, Marcelo charged us an arm and a leg for a couple of drinks. My gripe wasn't just about the hefty bill, but the blatant lack of respect.It felt like they were trying to milk us dry with those jaw-dropping charges. Skipping ahead to the next day, we decided to brave breakfast in the dining area.Sadly, the only thing worth swallowing was the coffee.That evening, we ventured into Montalcino for dinner—I just couldn't stomach another night of Italy's most lackluster cuisine. Fast forward to check-out:I learned my lesson dealing with their greedy, incompetent management.When I requested a copy of the bill before paying, they had the audacity to tack on an extra €800 charge, leaving the concierge clueless.I paid 2000E for 2 nights and coulnt wait to leave
by A verified traveler
Unforgettable. Relive a piece of history.
Posted 21 Oct 2023 on HotelsAmazing place and location. Breathtaking views, beautiful outdoor and indoor pools with thermal water, luxurious spa. Wonderful restaurant with the best Tuscan specialties, second to none wine list. Beautiful room with own private garden, entire property and gardens impeccably maintained, peaceful surroundings typical of the Tuscany hills. The best wineries of the famous Brunello all within a 15-minute drive, Siena, San Gimignano and other historic places reachable in an hour or less. A truly unforgettable experience.
Comment from Hotel Management
2 Nov 2023 by Gabriele Ferola Direttore, Hotel Management
Dear Mr. Alberto,Thank you very much for your review and positive comments which are highly appreciated.Happy to hear about your pleasant stay with us and count on us for any future needs in Val d'Orcia.Kind regards,Castello di Velona Team
by A verified traveler
Posted 12 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Gabriele Ferola Direttore, Hotel Management
Dear Mr. Jason,Thank you for your positive review and for being our valuable guest.Kind regards,Castello di Velona Team
by A verified traveler
Posted 21 Sep 2023
Comment from Hotel Management
2 Nov 2023 by Gabriele Ferola Direttore, Hotel Management
Dear Mr/s Niki,Thank you for your positive review which is highly appreciated.Kind regards,Castello di Velona Team
by A verified traveler
Posted 8 Sep 2023 on Hotels
The property is lovely, but the live music with dinner was ill suited to the atmosphere and the patrons were few on the ground.
The low headcount makes an interesting selection of items for dinner difficult for the kitchen. Indeed the buffet breakfast was not available every day, again--it seems to me--due to the number of patrons at the hotels during my stay.
Comment from Hotel Management
9 Sep 2023 by Hotel Manager, Hotel Management
Dear Mr. John,Thank you for your review and comments which are very important to us. We apologise for your dissatisfaction about of duo piano and guitar who plays Italian and International songs smooth jazz way. They tend to vary their repertoire during the week, and we shall discuss about more appropriate tunes.Our staff presence takes into consideration the hotel occupancy. As you might have noticed we plate many of our dishes at the table, and menu items are available at all times. Our dinner menu includes Italian and some tasty Tuscan dishes, with local genuine produce.Due to few days only low occupancy, we have preferred to arrange our breakfast at the table whereas guests could enjoy an initial continental breakfast set up when seated, and order any of the items included in our buffet menu. We are sorry if that was not in line with your expectations and have discussed this matter with concerned colleagues for improving our service accordingly.Thank you for taking some of your precious time to write us.Kind regards,Gabriele Ferola
by A verified traveler
Posted 18 Aug 2023
Amazing stay. Customer service was excellent. Will definitely be coming back.
Comment from Hotel Management
9 Sep 2023 by Hotel Manager, Hotel Management
Dear Mr. Adam,Thank you for your positive review and comments which are very much appreciated.We are delighted to hear about your pleasant stay with us and look forward to seeing you again at the castle.Kind regards,Gabriele Ferola
by A verified traveler
Posted 5 Jul 2023 on Hotels
Comment from Hotel Management
16 Jul 2023 by GF, Hotel Management
Dear Anonymous,Thank you for your feedback.Please, let us have more details so that we can consider your comments for improvements purposes.Kind regards,Gabriele FerolaHotel Manager
by A verified traveler
Posted 4 Jun 2023 on Hotels
Comment from Hotel Management
16 Jul 2023 by GF, Hotel Management
Dear Mrs Molly,Thank you for your feedback.Really sorry to read about your low score. We apologize if your stay wasn't at the expected level of satisfaction.Please, let us know any comments on issues faced so that we can investigate any matters and improve ourselves.Kind regards,Gabriele FerolaHotel Manager
by A verified traveler
Posted 21 May 2023
It’s a gorgeous property. Just so unfortunate that it was cold and rainy in May. Nothing outside seemed very inviting in that weather. It was a short, two night stay.
Comment from Hotel Management
16 Jul 2023 by GF, Hotel Management
Dear Mrs Susan,Thank you for your kind words and positive comments about Castello di Velona. These are very much appreciated.Very sorry for the bad weather conditions which affected heavily also other Italian regions in that period.We look forward to welcoming you back to Val d'Orcia in a much better climate.Kind regards,Gabriele FerolaHotel Manager
by A verified traveler
Posted 25 Apr 2023 on Hotels
