Ratings based on 93 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Nice area. Clean, friendly staff.
by A verified traveler
Posted 23 Apr 2024
A little bit noisy outside the hotel which is not their fault
In all,i give them * * * * * * * * * !!!
by A verified traveler
Posted 10 Apr 2024
It is a good hotel comparing the prices in this area. However, they need to change the hand towels, which are quite worn out, as well as the bed sheets.
by A verified traveler
Posted 17 Jan 2024
by A verified traveler
Posted 30 Dec 2023
I didn’t watch tv for the entire two weeks, grey stuff on screen, refused to change beddings, exposed to carbon monoxide from adjacent ac…
Comment from Hotel Management
23 Feb 2024 by Theodora ( Receptionist), Hotel Management
Thanks for the review. We have television in every room maybe for some reason you don't want to watch movie. When a gray screen popped up on the screen meaning the channel is not active at that moment, all you needed was to switch to the next channel. You has a sign '' DON'T DISBTURB' at the door when you checked in. For sure no one will ever enter the room upon seeing such a sign until you can call for room service which of course you didn't do.
by A verified traveler
Posted 15 Sep 2023
Bed sheets had stains. Walked in my room to water on the floor from the mini fridge. They said they couldn’t give me a different room because someone else just checked out and it would take to long to clean. Check out time was way to early, which is 10:00 AM. by 9:30am someone was already knocking on my door asking when i was leaving. You only get one towel no wash clothes so had to go buy my own, no soaps in the bathroom to wash your body as well. I wasn’t offered no Wi-Fi, very unpleasant stay. Which i could get my money back but that’s a dream within itself.
Comment from Hotel Management
22 Sep 2023 by Theodora ( Receptionist), Hotel Management
I'm truly sorry to read the issue you experienced! Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. This was an error from the team, management has responded to that.Once again sorry for the inconvenience.
by A verified traveler from Washington
Posted 12 Sep 2023
by A verified traveler
Posted 23 Aug 2023
I really liked the communication skills of the receptionists.
I didn't like the fact that I wasn't given a key that I could keep.
I didn't like the fact that the shower wasn't working.
Comment from Hotel Management
22 Sep 2023 by Theodora ( Receptionist), Hotel Management
Thank you for the compliments, hope to see you sooner. sorrThank you for taking the time to share your valuable feedback with us. While we're happy that we could provide you a pleasant experience during your stay, we regret the inconvenience caused to you due to the issue with the room keys. Issues like these are pretty uncertain, but we are extremely sorry about that. Our guests are to leave their keys at the reception whenever they are going out of the hotel. This is one of the management's decision. sorry again for the inconvenience.
by A verified traveler
Posted 8 Aug 2023
by A verified traveler
If you're planning a trip to Monrovia, Liberia.
Posted 18 Jul 2023 on HotelsWe enjoyed our time at Bella Casa immensely. The room was very comfortable and well kept. The staff was very responsive and professional. They routinely went, "the extra mile".
Comment from Hotel Management
26 Jul 2023 by Theodora ( Receptionist), Hotel Management
Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
