Ratings based on 281 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Not a great choice f breakfast.
Comment from Hotel Management
5 Jun 2024 by Vick, Hotel Management
I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
by A verified traveler
Posted 2 Jun 2024
Bueno
Comment from Hotel Management
5 Jun 2024 by Vick, Hotel Management
On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by Vick, Hotel Management
I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Please let us know what can we improve on.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by Vick, Hotel Management
On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
by A verified traveler
Posted 8 May 2024
Very clean and neat
Comment from Hotel Management
28 May 2024 by Vick, Hotel Management
Thank you very much for staying with us. Hope to see you again.
by A verified traveler from Frankenmuth
Posted 8 May 2024
Comment from Hotel Management
28 May 2024 by Vick, Hotel Management
Thank you very much for staying with us. Hope to see you again.
by A verified traveler from OFallon
Posted 6 May 2024
The staff was very helpful and breakfast was above average.
Room was perfect.
Comment from Hotel Management
28 May 2024 by Vick, Hotel Management
Thank you very much for staying with us. Hope to see you again.
by A verified traveler
Posted 26 Apr 2024
Dirty bedding on pull out sofa, tshirt from previous guests found under the couch, no shampoo in the room but two bottles of conditioner, breakfast was disappointing, there was no meat eggs were dry and rubbery, not enough staff, host was doing clean up in the breakfast area and patrons were waiting to check out. Broken tiles in pool area. Expected better from a Hampton Inn.
Comment from Hotel Management
28 May 2024 by Vick, Hotel Management
I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
by A verified traveler
Posted 22 Mar 2024
I was charged for my stay directly by the hotel, despite the fact that I had already paid via Expedia. When I called to report the issue, the hotel never called me back and never refunded my money.
Comment from Hotel Management
28 May 2024 by Vick, Hotel Management
I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
by A verified traveler from Fort Myers
Posted 11 Mar 2024
Nice, reasonably priced motel in Monroe, MI
