Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Poor to no wifi. Pool closed. Can't access outside doors with key. Elevator broken.
by A verified traveler
Posted 5 Jun 2024
Room smelled like a wet dog. Gnats flying around the room. Just felt unclean. Very little hot water even when the knob was turned all the way to Hot.
Comment from Hotel Management
6 Jun 2024 by Customer Care Team, Hotel Management
Hi Chad,Thank you for your feedback. We apologize for the unpleasant odor, presence of gnats, and lack of hot water in your room. To address these issues, we are conducting a thorough cleaning and pest control treatment in the affected rooms and inspecting our water heating system to ensure consistent hot water supply. We take these concerns seriously and are committed to making the necessary improvements. We hope you'll consider giving us another opportunity to provide you with a much more comfortable and pleasant stay in the future.Warm regards,Aries Connects World
by A verified traveler from Zillah
Posted 4 Jun 2024
Toilet seat ready to fall off, Tv had a black line thru the center of it, carpet was dirty, elevator not working, pool not ready , shower drain not working properly( you have to manually hold the lever down to work) bathroom door didn’t shut, and you have to ask for room service or you wont get it
Comment from Hotel Management
6 Jun 2024 by Customer Care Team, Hotel Management
Hi there,Thank you for taking the time to provide us with detailed feedback. We deeply regret the numerous issues you encountered during your stay, including the condition of the toilet seat, the malfunctioning TV, dirty carpet, and the non-working elevator. We understand how these issues, along with the pool being unavailable, the faulty shower drain, and the bathroom door not shutting properly, detracted from your experience. Additionally, we apologize for any inconvenience caused by our room service policy. We are actively addressing these concerns by scheduling immediate repairs for the toilet seat, TV, shower drain, and bathroom door, and increasing the frequency of our carpet cleaning routines. Furthermore, we are expediting the elevator repair and working on getting our pool ready for guests. We are also revisiting our room service procedures to ensure guests are better informed upon check-in. We appreciate your patience and hope to have the opportunity to provide a significantly improved experience in the future.Warm regards,Aries Connects World
by A verified traveler from Lawrenceville
Posted 2 Jun 2024
some smell on a non-smoking booked room
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Hi Florin,We are deeply sorry to hear that your stay at our hotel was not up to your expectations. We understand that the smell of smoke in your non-smoking room was a major inconvenience and affected your overall experience. We take the issue of cleanliness and comfort very seriously, and we apologize for the oversight. We would like to assure you that we are taking immediate action to address this issue. Our housekeeping team will be conducting a thorough inspection of all rooms, paying extra attention to the ventilation and air quality systems. We value your feedback and would like to thank you for bringing this issue to our attention. We hope that you will give us another chance to show you the level of service and quality that we strive to provide.Warm regards,Aries Connects World
by A verified traveler
Posted 2 Jun 2024
Elevator was broken, pool was not working, workout area smelled unbearable. Staff was friendly though and the room was okay but old. None of the outlets would hold a normal plug, they were all very worn. The waffle batter tasted like sourdough waffles. And the breakfast area was very small. Not staying again.
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Hi Nathan,We sincerely apologize for the numerous issues you encountered during your stay. It’s disappointing to hear about the broken elevator, non-functional pool, and the unpleasant condition of the workout area. We also regret that the room and breakfast experience did not meet your expectations. While we appreciate your kind words about our staff, it’s clear that several areas need improvement. We will prioritize updating the room amenities, including the electrical outlets, and addressing the issues with our facilities to ensure they are in optimal condition. Additionally, we will review our breakfast offerings and seating arrangements to provide a better dining experience. Your feedback is invaluable, and we hope you might consider giving us another chance to provide the quality stay you deserve.Warm regards,Aries Connects World
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 28 May 2024
Good clean hotel with friendly staff
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Tonya,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and our staff friendly. Providing a welcoming and comfortable experience is important to us, and we appreciate your recognition. We look forward to welcoming you back again soon!Warm regards,Aries Connects World
by A verified traveler from Houston
Posted 27 May 2024
Elevators were out the entire trip
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Warm regards,Aries Connects World
by A verified traveler
Posted 26 May 2024
The star of this hotel is the staff. Everyone was extra friendly and eager to help. The hotel is in desperate need of a makeover. The elevator is broken , the pool is closed, the carpet has stains and the hotel has a moldy smell… but I absolutely adored the staff (Janice , Jatina and the ladies at the front desk were heaven sent ).
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Hi Brenda,Thank you for your kind words about our staff. We are thrilled to hear that Janice, Jatina, and the front desk team made such a positive impression on you with their friendliness and eagerness to help. However, we regret that the hotel's condition did not meet your expectations. The broken elevator, closed pool, stained carpet, and moldy smell are issues we are actively working to resolve. Your feedback is incredibly valuable as we prioritize these renovations to improve the overall guest experience. We appreciate your understanding and hope to welcome you back to a refreshed and more comfortable stay in the future.Warm regards,Aries Connects World
by A verified traveler
Posted 14 May 2024
Very clean for a lower end hotel. But when we asked the staff for pillows and other extras they were very unaccommodating
Comment from Hotel Management
22 May 2024 by Guest Experience Team, Hotel Management
Hey Leslie, thank you for taking the time to provide feedback about your recent stay at Comfort Suites Monroe. We apologize for the inconvenience you experienced with our staff not being accommodating when you requested pillows and other extras. Your feedback is important to us, and we will address this issue with our team to ensure better service in the future. Please know that we are committed to providing excellent service to all of our guests, and we hope to have the opportunity to make it right for you on your next visit. Thank you again for bringing this to our attention. We appreciate your business.Warm regards,Aries Connects World
