Ratings based on 328 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Northfield
Posted 7 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Krista E. Kelly, General Manager, Hotel Management
Dear Marten, Thank you so much for the wonderful review score. We sure appreciate you taking the time to help us out. We sure hope to see you again in the future and we wish you a wonderful summer!Sincerely,
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Krista E. Kelly, General Manager, Hotel Management
Dear Jacie, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing a memorable and comfortable experience for our guests is our top priority, and we are delighted that we met your expectations.Your kind words are truly appreciated, and they serve as great encouragement for our team. We strive to create a welcoming environment and deliver exceptional service to all our guests, and we are pleased to know that our efforts have made a positive impact on your stay.We look forward to welcoming you back for another wonderful experience whenever your travels bring you our way again!
by A verified traveler
Posted 15 Mar 2024 on Hotels
I appreciated the staff helping to tend to my needs and help with anything I needed. Very friendly and comfortable place to stay.
Comment from Hotel Management
20 Mar 2024 by Krista E. Kelly, General Manager, Hotel Management
Dear Jennifer, Thank you for taking the time to share your experience with us! We are delighted to hear that our staff provided you with exceptional service and made your stay comfortable. Ensuring our guests feel welcomed and well-cared for is always our top priority. We look forward to welcoming you back on your next visit! Safe travels!Most Sincerely,
by A verified traveler
Posted 10 Mar 2024 on Hotels
Desk clerk was very on top of her job and welcoming and the state went very nice my grandson and I had a great time. Except Sunday morning the swimming pool was still under maintenance and he was little bummed.
Comment from Hotel Management
11 Mar 2024 by Krista E. Kelly General Manager, Hotel Management
Dear Jacqueline, thank you for taking the time to share your feedback about your recent stay at Americinn by Wyndham Monmouth. I'm thrilled to hear that you and your grandson had a wonderful time during your stay with us! It's fantastic to know that our desk clerk provided attentive service and made you fell welcome. However, I want to extend my sincere apologies for any disappointment caused by the swimming pool being closed on Sunday morning. We understand how important it is to enjoy all amenities during your stay, and we sincerely apologize for any inconvenience this may have caused. Please know that the closure was necessary for cleaning and ensuring the safety of all our guests. We appreciate your understanding and hope that it didn't overshadow the enjoyment of your overall stay. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon! Most Sincerely,
by A verified traveler
Posted 3 Feb 2024
Had a great stay the night before my daughter’s scholarship interview at Monmouth College. Very convenient to campus. Staff were friendly and VERY helpful. Everything was clean. Room had what we needed including access to extra outlets to accommodate cpap machines and charging phones overnight. Very conveniently located to the few places actually in this quiet, small town.
Comment from Hotel Management
8 Feb 2024 by Krista E. Kelly General Manager, Hotel Management
Dear Jennifer,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that your stay with us was enjoyable and convenient, especially on such an important occasion as your daughter's scholarship interview at Monmouth College.We are pleased that our proximity to the campus met your needs, and we are thrilled that you found our staff to be friendly and very helpful. Providing exceptional service is our top priority, and it's wonderful to know that our efforts made a positive impact on your stay.Maintaining a clean and comfortable environment for our guests is paramount to us, and we are glad to hear that our efforts did not go unnoticed. We understand the importance of accessibility, and we are pleased that the room amenities, including access to extra outlets, accommodated your needs.Our location in the heart of this quiet, small town indeed offers convenience, and we are pleased that it contributed to enhancing your overall experience.Once again, thank you for your kind words and for choosing to stay with us. Should your travels bring you back to the area, we would be honored to host you again.Warmest regards,
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Krista E. Kelly General Manager, Hotel Management
Dear Gary, Thank you for filling out our survey, we appreciate the time you took to help us out. We hope to see you again in the future. We wish you many safe travels.Most Sincerely,
by A verified traveler
Need to upgrade the beds and pillows
Posted 29 Dec 2023 on HotelsThe hotel is lovely. The staff are great. The pool was fantastic. The beds are extremely firm and the pillows are half regular size, like a square pillow you would find on a chair. It wasn’t very comfortable to me or my son.
Comment from Hotel Management
5 Jan 2024 by Krista E. Kelly General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your positive comments about the overall ambiance, our dedicated staff, and the fantastic pool.We also value your constructive feedback regarding the firmness of our beds and the size of the pillows. We sincerely apologize for any discomfort you and your son experienced. Please know that guest comfort is of the utmost importance to us, and we are committed to addressing this matter promptly.Our team is currently reviewing the bedding in the room you occupied to assess and rectify the firmness of the beds. Additionally, we will be looking into providing a variety of pillow options to cater to different preferences in the future.We genuinely appreciate your input as it helps us identify areas for improvement and ensures a better experience for our guests in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to contact our guest services team directly.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved and more comfortable stay.Warm regards,
by A verified traveler
Posted 18 Dec 2023
There was a mistake with my room, but they rectified it right away.
Comment from Hotel Management
19 Dec 2023 by Krista E. Kelly, Hotel Management
Dear Tjode, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced regarding the mistake with your room. Our team is committed to providing excellent service, and we regret that we fell short during your stay.We appreciate your understanding and are pleased to hear that our staff was able to rectify the situation promptly. We take all guest feedback seriously, as it helps us identify areas for improvement. Rest assured, we will address the issue to prevent any recurrence in the future.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a flawless stay.Once again, thank you for your valuable feedback, and we look forward to the possibility of hosting you again.Warm regards,
by A verified traveler
Posted 7 Dec 2023
Great service and friendly staff. Great place to stay!!!
Comment from Hotel Management
11 Dec 2023 by Krista E. Kelly General Manager, Hotel Management
Andrew, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the great service and found our staff to be friendly during your stay. It is always our goal to provide a welcoming and comfortable environment for our guests, and we are delighted that we could make your visit memorable.Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to the opportunity of hosting you again in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out.Thank you once again for choosing AmericInn By Wyndham Monmouth.
by A verified traveler
Posted 3 Dec 2023
The hotel was clean and the staff was friendly.
Comment from Hotel Management
5 Dec 2023 by Krista E. Kelly, General Manager, Hotel Management
Dear Anne, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and our staff friendly. Providing a comfortable and welcoming experience for our guests is our top priority, and it's gratifying to know that we met your expectations.We appreciate your positive comments, as they serve as motivation for our team to continue delivering excellent service. We look forward to the opportunity to welcome you back in the future and provide you with another enjoyable experience.Thank you again for choosing our hotel.Most Sincerely,
