Ratings based on 308 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Manager, Hotel Management
Bonjour Alex,Nous sommes ravis que vous ayez apprécié votre séjour.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Manager, Hotel Management
Bonjour Daniel,Nous sommes ravis que vous ayez apprécié votre séjour.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler from Great Falls
Posted 29 Jun 2022 on Orbitz
Bare bones here but confirtable and clean.
Comment from Hotel Management
5 Jul 2022 by manager, Hotel Management
Bonjour
Nous sommes ravis que vous ayez apprécié votre séjour au B&B Hotel Auxerre Bourgogne.
La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres.
Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !
Beymik Karim & Loubna
by A verified traveler
Would not use again
Posted 4 Jun 2022 on HotelsNot good could be much cleaner coffee machine not working after it takes your money but its not the responsibility of the hotel.
Comment from Hotel Management
28 Jun 2022 by Manager, Hotel Management
Bonjour,
Nous sommes navrée pour ce désagrément.
Nous remontons l'information.
Cordialement.
by A verified traveler
Posted 14 Sep 2021
by A verified traveler from London
Posted 15 Feb 2020
Plenty of parking, very easy and quick to check in.
Great for a night stay.
by A verified traveler
Posted 1 Sep 2019
Pas terrible pour le prix ,salle de bain horrible .
by A verified traveler
Posted 17 Jul 2019 on Hotels
It was an absolute nightmare! At first we asked to be moved to the ground floor since we were traveling with our baby and the stroller but the lady who was there spoke to us in French pretending to not understand English (?!?)... Then once in the room we realised that there l was only one set of towels, went downstairs to ask for another set but the reception was closed, therefore we couldn’t get another towel.
The room was terrible. I understand that we were staying in a B&B and as you can see I travel a lot, so I was aware of the type of hotel, but the room was a nightmare. No A/C, the bathroom was dirty and the furniture were partially broken (but that was the least of the problems). The real issue was the AC, especially because we were traveling with a 3 months old and it was really hot!
Worst night spent in an hotel in years!Hopefully we will get reimbursed!
Comment from Hotel Management
28 Jul 2019 by manager, Hotel Management
Hello ,
We are sorry that you have had bad experiences.
Know that at B & B Hotels everything is done so that we solve your problems with our assistance brone even if the reception is closed. Do not hesitate to use it for your comfort.
Thank you for your feedback that will help us improve every day.
by A verified traveler from Rancho Cordova, CA
Posted 27 Jun 2019
Amenities are fairly limited for the price of a room there. Bein used to American hotels, this one was a disappointment. The bed wasn't comfortable and there was no hand soap in the bathroom, that was not clean at all.
Comment from Hotel Management
31 Jul 2019 by manager, Hotel Management
Bonjour ,
Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B Hôtel AUXERRE Bourgogne.
Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.
Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis.
A très bientôt
Cordialement,
Beymik Karim & Loubna
by A verified traveler
Posted 8 Apr 2019 on Hotels
Great convenient location. Room good. Excellent bed. Could do with a kettle and mugs.
