Ratings based on 7 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Peaceful
Posted 28 Apr 2023 on HotelsA great place to relax in the countryside with an infinity pool overlooking a reservoir. Good food and good service
Comment from Hotel Management
3 May 2023 by Hoteles Desconecta2 CX Team, Hotel Management
Hi Peter, many thanks for you review. We could not be more happy than to read "Peaceful" as the title of your review... We would love to welcome you again soon! Kind regards.
by A verified traveler
Posted 19 Apr 2023
Could do with some housekeeping around the pool and outside area. The room needed some maintenance, bathroom glass door did not fully close.
Staff members, Inma and Jose were great and made all the difference in making us feel welcomed.
Comment from Hotel Management
3 May 2023 by Hoteles Desconecta2 CX Team, Hotel Management
Hi Brian, thank you for sharing your opinion with us. Inma and Jose were delighted to read your comments. Your feedback gives us an opportunity to address areas of improvement. We hope to see you again very soon! Kind Regards
by A verified traveler
Highly recommended
Posted 12 Feb 2023 on HotelsOur stay was luxurious and relaxing. It was like staying with friends, it was so comfortable and welcoming. The location is beautiful and the hotel takes full advantage of the wonderful views.
Comment from Hotel Management
13 Feb 2023 by CX Manager, Hotel Management
Hi Colin,Thank you for your review! We are very happy to see that you enjoyed your experience as well as the stunning views. We hope to see you again soon! Kind regards.
by A verified traveler
Posted 1 Aug 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by Customer Experience Hoteles Desconecta2, Hotel Management
Thanks for your review
by A verified traveler
Posted 31 Jul 2023
Las habitaciones tenían un olor que no me gusto, el aire acondicionado no lo puedes controlar tu, tuvimos que dormir a 27 grados que no fue muy cómodo, encontramos un escorpión en nuestra habitación, en mi opinion deberían de tener luz ultravioleta para detectarlos antes de entregar un cuarto, no hay mosquiteros en las ventanas y son necesarios por la gran cantidad de avispas que hay, la alberca se me hizo muy muy fría, por lo tanto diría es un hotel bonito pero les fallan los detalles pequeños.
Comment from Hotel Management
9 Aug 2023 by Customer Experience Hoteles Desconecta2, Hotel Management
Hola Esteban,Gracias por tus comentarios que siempre nos ayudan a mejorar. Al estar situados en un entorno rural la presencia de insectos es algo, que aunque intentamos evitar en las habitaciones, puede llegar a ocurrir. En relación a la temperatura del agua de nuestra piscina infinity la verdad es que no habíamos recibido queja hasta ahora de que estuviera fria.Nos quedamos con sus sugerencias de mejora para ver las opciones que tenemos para poderlas implementarlas.Saludos,
by A verified traveler
Posted 15 May 2023
Muy buenas vistas y la filosofía del hotel.
Lo que menos nos gustó fue la limpieza (las sábanas limpias para ser un hotel de 5*****) y el mantenimiento del jardín (falta privacidad y segar las plantas salvajes)
Comment from Hotel Management
18 May 2023 by Customer Experience Hoteles Desconecta2, Hotel Management
Hola Elena,Muchas gracias por tu reseña. Nos alegra que hayas disfrutado de las maravillosas vistas y te haya gustado la filosofía del hotel. Tomamos notas de los aspectos que comentas para revisarlos, nuestro objetivo es dar una experiencia de 100 a nuestros huéspedes.Esperamos volver a recibiros pronto.Un saludo.
by A verified traveler
Posted 8 Apr 2023 on Hotels
Comment from Hotel Management
25 May 2023 by CX Manager, Hotel Management
Thanks for your review
