Ratings based on 921 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 15 Apr 2024
It's April at a ski lodge. Minimum staff, but friendly and only a couple guests in this giant lodge. Beautiful scenery in a vacant lodge.
Comment from Hotel Management
15 Apr 2024 by Roann, Hotel Management
Hi Harold - We are glad you enjoyed your stay here in Monarch Mountain Lodge. Thanks for appreciating our friendly staff. Please visit us again soon.
by A verified traveler
Posted 25 Mar 2024
3 hot tubs but none worked.
Comment from Hotel Management
29 Mar 2024 by Roann, Hotel Management
Hi Mike - So sorry to hear you experienced this during your stay. We took action on this and we hope to serve you again in your future travels.
by A verified traveler
Posted 17 Mar 2024
This property was so run down it wasn’t even worth complaining about. I think the few people running the place know exactly what’s going on. Damp, outdated rooms, ancient exercise equipment and cold pool, pull out bed was a total joke, not sufficient linens/pillows, the restaurant was empty and cold and had very little to offer, the parking lot want plowed even though the snow kept coming down. It’s really unfortunate because there is so much potential and an obvious need for a hotel close to monarch mountain but……at least it wasn’t expensive.
Comment from Hotel Management
25 Mar 2024 by Roann, Hotel Management
Hi Brenna - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you
by A verified traveler
Posted 16 Mar 2024
Staff was great Place is a bit run down.
Comment from Hotel Management
25 Mar 2024 by Roann, Hotel Management
Hi Geourge Doug - Our dedicated staff will be pleased to learn of your high praise.Come back again here in Monarch Mountain Lodge.
by A verified traveler
Perfect location, service looks for improvements
Posted 1 Mar 2024 on HotelsIt looks like this hotel got better times. A lot of good features but a lot not working or broke or not well maintained. With that said, personal is very nice and friendly but not always helpful. The person at front is available only after 3 pm. Sauna theoretically available but despite few advices and contacting different guys working there I was never able to make it work. Sink in my room was not draining well and finally got leaking. nevertheless, not too bad for a traveler. I enjoyed it there. With some good management and attention to maintenance it would be a real jewel.
Comment from Hotel Management
11 Mar 2024 by Roann, Hotel Management
Hi Leonid - Thank you very much for taking time to share your experience. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.
by A verified traveler
Posted 24 Feb 2024
Not terrible for the price, but it’s obvious this property needs a complete remodel. Sticky substance on the television receiver in the room and hand/face prints all over the glass doors leading to the balcony. Pool towels were no where to be found until some other guest stocked some. Maybe this place is going to go out of business soon? Seemed like no one has paid attention to the property in years.
Comment from Hotel Management
27 Feb 2024 by Roann, Hotel Management
Hi James - It was a pleasure hosting you. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.
by A verified traveler
Posted 24 Feb 2024
Great location
Beat up dirty hotel
Under staffed
Comment from Hotel Management
27 Feb 2024 by Roann, Hotel Management
Hi Kevin E - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you
by A verified traveler
Posted 22 Feb 2024 on Hotels
Excellent stay at Monarch Mountain Lodge. Look forward to returning.
Comment from Hotel Management
27 Feb 2024 by Roann, Hotel Management
Hi Randy - Super WOW for the perfect rating. Please visit us again here are Monarch Mountain Lodge. Thanks!
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
25 Mar 2024 by Roann, Hotel Management
Hope you can give more context on your rating. Thanks!
