Ratings based on 53 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Perfect location, very convenient ski lockers located by lifts
by A verified traveler
Posted 5 Apr 2024
by A verified traveler from Bogota
Posted 1 Apr 2024
Las areas comunes estan muy bien. Les hace fakta un buen bar del hotel. El que tienen concesionado no funciona todo el tiempo. Las habitaciones les hace falta una buena reforma.
Comment from Hotel Management
2 Apr 2024 by Guest Experience Department, Hotel Management
Estimado Gerardo,Muchas gracias por su comentario.Nos complace saber que nuestras áreas comunes fueron de su agrado, ya que siempre buscamos ofrecer espacios acogedores y bien mantenidos para el disfrute de nuestros huéspedes.Lamentamos que el bar del hotel no haya cumplido con sus expectativas en términos de disponibilidad; su comentario es importante y lo tendremos en cuenta para futuras mejoras. Entendemos también su punto de vista respecto a las habitaciones y queremos informarle que tenemos previstas renovaciones para finales de diciembre de 2023, lo que nos permitirá ofrecer una experiencia aún más confortable y moderna.Nos esforzamos por brindar un servicio de alta calidad, y su retroalimentación es esencial para nosotros. Aunque no hemos alcanzado su total satisfacción en esta ocasión, esperamos tener la oportunidad de superar sus expectativas en una futura visita.Esperamos volverlo a recibir en nuestro hotel próximamente. Reciba un cordial saludo,Guest Experience Department
by A verified traveler from Eastern Passage
Posted 21 Mar 2024
Lovely views of the mountains from our room and common area windows. Stylish lounge area with grand piano and large screen TV. Great location on the main plaza with easy access to many ski rental shops, ski pass purchase, ski lessons, restaurants, pubs, cafes, supermarket. Hotel is attached to large underground parking garage. Everything you need for a ski weekend.
Comment from Hotel Management
22 Mar 2024 by Guest Experience Department, Hotel Management
Dear Barry,Thank you for your positive review.It's wonderful to hear that you enjoyed the stunning mountain views from our rooms and appreciated the stylish ambience of our lounge area. We're also delighted to know that our prime location on the main plaza provided you with convenient access to ski amenities and local attractions. We take pride in offering our guests a seamless experience with facilities such as the attached underground parking garage. Your satisfaction with our room cleanliness is a testament to our team's dedication to providing a spotless environment for our guests. We are, however, concerned to note your ratings on the hotel's condition and service. While we continuously strive to maintain our property to the highest standards, your feedback is crucial in guiding our ongoing improvements.We hope to welcome you back.Best wishes,Guest Experience Department
by A verified traveler
Posted 17 Mar 2024
Hotel excellent value for money, perfect location, bedrooms could do with being upgraded to align to the rest of the hotel standards
Comment from Hotel Management
18 Mar 2024 by Guest Experience Department, Hotel Management
Dear Mark,Thank you for taking the time to share your review.We're delighted to hear that you found our hotel to offer excellent value for money and appreciated our perfect location. It's pleasing to know that our service met your expectations and that you were satisfied with the cleanliness and amenities of our room. Regarding the bedrooms, we are excited to inform you that we have plans for a comprehensive renovation to further enhance the comfort and style of our accommodations, aligning them with the high standards of our hotel.We all hope to welcome you back in the future.Best wishes,Guest Experience Department
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 2 Mar 2024 on Hotels
by A verified traveler
Posted 21 Feb 2024
Clean well located hotel good breakfast good views.
Comment from Hotel Management
23 Feb 2024 by Guest Experience Department, Hotel Management
Dear Stéphanie,Thank you for positively reviewing your stay.We’re thrilled to hear that our strategic location, the variety of breakfast options, and the views from our hotel added value to your stay. Our team takes great pride in maintaining clean accommodations and it's rewarding to know that this was reflected during your visit. We appreciate your ratings on room cleanliness, hotel condition, service, and room amenities, and we're always looking for ways to enhance our guest experience.We look forward to welcoming you again. Best regards,Guest Experience Department
by A verified traveler
Posted 18 Feb 2024
Very nice, well located hotel. The rooms are a little dated and wifi non existent but the breakfast is lovely and common areas comfortable.
Comment from Hotel Management
18 Feb 2024 by Guest Experience Department, Hotel Management
Dear Maria, Thank you for your review.We're delighted to hear you enjoyed the lovely breakfast and found our common areas comfortable. It's wonderful to know these aspects of your stay were to your satisfaction. We also appreciate your recognition of our prime location, which offers convenient access to nearby attractions and ski facilities. Regarding the wifi, we acknowledge your concerns and would like to assure you that we are continuously working on improving our services. As for the room decor, we're excited to inform you that a comprehensive renovation is underway, with an expected completion in December 2023, which will address and enhance the guest experience.We hope to see you again in the future. Best wishes,Guest Experience Department
by A verified traveler
Posted 14 Feb 2024
I loved the Mountain Hotel. Breakfast was amazing, the staff very attentive, the public areas are beautiful and very comfortable and it has the best views in Sierra Nevada.
My only criticism is that there are not balconies in the bedrooms and the rooms are a bit basic but the shower was the most powerful I have ever used. Overall I loved the experience and I will be back.
Comment from Hotel Management
16 Feb 2024 by Guest Experience Department, Hotel Management
Dear Esmeralda, Thank you very much for your review.We're thrilled to hear that our breakfast selection met your expectations and that you found our staff to be attentive. It's also rewarding to know that the beauty and comfort of our public areas, along with the stunning views, contributed to a memorable experience for you. Regarding the absence of balconies and the simplicity of our rooms, we appreciate your feedback. While we aim for a sophisticated and modern style in our accommodations, we understand that preferences can vary. However, we're pleased to learn that the power of the shower added a positive touch to your stay.We truly hope that you will return for yet another memorable experience. All the best,Guest Experience Department
