Ratings based on 165 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2023
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Dear Adrian, Thank you for your opinion, Hope to see him in the new seasonKing regards
by A verified traveler
Great hotel for the Snow slopes and apre ski
Posted 7 Mar 2023 on HotelsMeila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Dear Steve, Thank you for your opinion, Hope to see him in the new seasonKing regards
by A verified traveler
Posted 16 Jan 2023
The noise is a nightmare. The room walls are paper thin. The family in the room next to us was crazy loud, but the front desk wouldn’t move us to a quiet room. Said that the only room they could move us to would have “family” rooms on both sides and probably be just as loud. Paying $400 a night to not even be able to sleep is insane. Definitely not recommended.
Comment from Hotel Management
21 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Dear Ruth, We have received your rating and feedback of our services and would like to apologize for not living up to your expectations. We want to inform you that we have shared your experience with our team and the rest of the departments so that we can improve in all those areas that have not had a good rating from you and in order to meet the satisfaction of future customers.
by A verified traveler
Posted 22 Feb 2022
Positives: clean, fantastic shower, the spa and sauna was nice after a long day skiing, if you book a room at The Level, then you get good service and facilites. The Level Lounge offers free drinks and snacks all day and a nice quiet breakfast facility. The Level room was very nice. Staff went the extra mile to make sure that you're needs were met.
Negatives: when we arrived we had not booked a room on The Level, we'd paid £692 for 2 nights, half board. For that we were offered a nice room but it was a small double with dated fixtures and fittings. There was no milk for tea in the room and when I came to ask for it at reception the receptionist was not interested in helping me at all, she just said oh well you'll need to call room service and ask for it, then when I asked for a bottle opener she said, go to the bar. The spa was not included in the price so would have cost £35 per person, per usage, which would be a pre booked 1.5 hr time slot. We decided to pay an extra £298 to upgrade the The Level, which includes the spa access and free drinks and snacks all day at the lounge, including alcohol. The second we upgraded the service changed from treating us as a minor inconvenience to 5 star vip service. Most of the staff were friendly and genuine but the woman who went from cold and rude to fawning and all smiles let the whole team down. The beds we like camp beds on wheels and kept rolling away from the wall as I sat up. Ice was £3.20 extra. Not good value for money.
by A verified traveler
Mixed review
Posted 12 Feb 2022 on HotelsPublic areas of gotel were very modern and smart, in keeping with what you would expect from Melia brand. However, bedroom was tired looking and certainly no more than 3 star.
Breakfast was excellent.
Be warned, this hotel sells itself on the spa facilities, and pictures of spa feature heavily.
Very disappointed to discover you could not use any of the facilities, even the pool, without a €30 charge per person.
Thos should be clearer in descriptions.
by A verified traveler
Posted 24 Jan 2022 on Hotels
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Thank you for your opinionHope to see him in the new season
by A verified traveler
Posted 5 Dec 2021 on Hotels
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Thank you for your opinionHope to see him in the new season
by A verified traveler
Posted 21 Dec 2020 on Hotels
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Thank you for your opinionHope to see him in the new season
by A verified traveler
Posted 7 Mar 2020 on Hotels
Comment from Hotel Management
11 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Thank you for your opinionHope to see him in the new season
by A verified traveler
Melia Sol Y Nieve review.
Posted 22 Feb 2020 on HotelsI stayed at the Sol Y Nieve about five years ago with my daughter and was very pleased it hadn't changed or got tired.
It does everything well, reception, restaurant, rooms all good. Food was hearty and plentiful, buffet style. Facilities are good and it's close enough to the ski lifts not to be to irksome at the end of the day.
Not good that the spa was extra, would like to have known when I booked.
Comment from Hotel Management
21 Dec 2023 by Patricia Navas GEX Manager, Hotel Management
Dear Marc, Thank you for your opinionHope to see him in the new season
