Ratings based on 211 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Nice staff clean hotel
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler
Posted 14 Feb 2024
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 14 Jan 2024
Very nice
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Great location and facilities
Posted 6 Mar 2023 on HotelsThis hotel is in a great location for skiing. It has great facilities and serves a great breakfast. The only downside was the bedroom was a bit dated, which would have been fine, but the online photos are misleading.
by A verified traveler
Posted 17 Jan 2023
good hotel, nice location
by A verified traveler
Posted 1 Jan 2023 on Hotels
by A verified traveler
Uncomfortable Stay at Hotel Melia Sierra Nevada
Posted 6 Mar 2022 on HotelsFood overall was very good. This was the best element of the hotel.
The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed.
Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay!
Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh.
Obviously a great location to the slopes.
Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference.
So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.
