Ratings based on 9 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2023
A tranquil stay in beautiful surroundings. Excellent communal areas, easy access to good beach. High standard and good choice of food for half board. Good selection available for other meals if required. Reasonable prices for drinks. Convenient transfer back to local airstrip. A small, well appointed boutique hotel. Best of all, excellent staff and service.
Comment from Hotel Management
5 Jun 2023 by Stephen, Hotel Management
Dear David,Thanks for sharing your feedback. It was an honor to host you and we are all happy to hear your expectations were met. Best regards,Stephen
by A verified traveler
Good...
Posted 17 Sep 2023 on HotelsGood point
1. Greatly hrlpful and kind staffs
2. Good facilities
3. Nice food especially dinner time.
Generally perfect place for relaxation.
Need to improve
1. Internet is slow
2. Spa needs to be expanded.
Comment from Hotel Management
2 Oct 2023 by Stephen, Hotel Management
Thanks for sharing your feedback. We are glad to hear the staff were helpful and your enjoyed our food. Sorry for the slow internet. We will try to improve on the speed of the internet.
by A verified traveler
Posted 5 Feb 2021
Comment from Hotel Management
3 Mar 2021 by Stephen, Hotel Management
Thanks for the positive feedback.
by A verified traveler
Posted 9 Jan 2021 on Hotels
Sehr ruhiges kleines Hotel, guter Service
Comment from Hotel Management
11 Jan 2021 by Stephen, Hotel Management
Thanks for the response.
by A verified traveler
Klein aber fein!
Posted 4 Jan 2021 on HotelsSehr gutes Boutique Hotel. Zuvorkommendes und hilfsbereites Personal. Essen war auch sehr gut und trotz den wenigen Gästen vielseitig. Wir würden jederzeit wieder dort buchen.
Comment from Hotel Management
4 Jan 2021 by Stephen, Hotel Management
Dear Mr. Christian,
Thanks for the feedback.
We are glad you enjoyed the stay with us.
by A verified traveler
Be aware of Credit Card Fraud
Posted 23 Apr 2020 on HotelsWe where 2 couples that stayed 4 nights at Pinewood in end of February . Location, food, staff attention and infrastructure is top notch. UNFORTUNATELY, the experience was completely destroyed when we returned home to Norway and learned that we had been charged twice for the stay on our cards. Immediately, we contacted the hotel in good faith and asked them to refund us. After 8 weeks with several e-mails and phones we have not received the refund as promised by the Hotel Resident Manager Pamela Mshai. Consequently, we where left with no other choice than to report the case as fraud to bank and fiscal police.
Comment from Hotel Management
16 Mar 2021 by Stephen, Hotel Management
Dear Mr. Arne,
Thanks for your feedback. I am sorry your card was charged twice and for the delayed refund. As communicated on email with our accounts department your refund was effected on April 27, 2020 and on April 29, 2020 for Mr. Glenn. Once again, apologies for the inconvenience.
by A verified traveler
Posted 16 Jun 2019
Die ganze Anlage ist sehr gepflegt; der Garten so, wie man sich einen tropischen Garten vorstellt. Die Zimmer haben alles, was man braucht. Besonders schön ist die große Terrasse, wo man ganz im privaten entspannen kann. Das Personal sehr freundlich und das Essen ausgezeichnet und abwechslungsreich.
Comment from Hotel Management
18 Jun 2019 by Stephen, Hotel Management
Danke für die Rückmeldung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.
by A verified traveler from ponsacco
Posted 6 Feb 2019
delizioso hotel vicino al mare,buona gestione attenta alle varie necessita'.,buona la cucina e la pulizia generale
Comment from Hotel Management
14 Feb 2019 by Stephen, Hotel Management
Grazie per il feedback
by A verified traveler
Posted 8 Oct 2018 on Hotels
A nice and quiet hotel just outside Diani beach. Was good service from the staff.
Comment from Hotel Management
10 Oct 2018 by Stephen, Hotel Management
Thanks for the positive feedback.
