Ratings based on 28 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2023
Way too many flying insects on, yes, on the food.
Flies at the dessert stations...flies at the tables when eating.
Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only.
I did not feel comfortable using the beach, too many unknowns approaching you.
Insect, fruit flies in the rooms.
Light switches are confusing.
by A verified traveler
Posted 23 Feb 2023
The staff was so very friendly and helpful!
by A verified traveler
Great food and spa
Posted 9 Feb 2022 on HotelsGreat food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Comment from Hotel Management
9 Feb 2022 by The Neptune Team, Hotel Management
Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team
by A verified traveler
Posted 28 May 2021
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet.
The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities.
The staff was fast when replying to my queries and requests.
by A verified traveler
Posted 17 Dec 2018
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
by A verified traveler from London
Posted 6 Jun 2018
One of the most beautiful experience in all my life ;-) GREAT!
by A verified traveler
Basic but had a relaxing break
Posted 4 Jan 2018Probably would not go back but was ok. Needs better deco and more efficient bar staff.
by Peter
Posted 4 Dec 2017 on Hotels
Very good location, and fairly good accomodation arrangements. The staff was awesome!
by Sophie
Wonderful stay for couples, families, & groups
Posted 21 Jun 2017 on HotelsNeptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages..
Any of the three neptune hotels on sight are great-and interconnected.
Recommended
for Everyoneby A verified traveler from mombasa
nice hotel
Posted 7 Jan 2017
Pros: friendly staff
Cons: plumbing to rooms, especially hot water
Location: dd not leave hotel
pleasing experience, would go back if rate is lower.
