Ratings based on 22 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by HS, Hotel Management
Dear Mohamed,Greetings and thank you for making us your choice.Thank you for the positive review you gave for your stay with us and we look forward to hosting you again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 1 Mar 2024
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Comment from Hotel Management
16 Apr 2024 by HS, Hotel Management
Dear Elizabeth,Thank you for taking time to share feedback of your stay with us.Its unfortunate that we did note meet your expectations while staying with us.We would love to host you again and amaze you with our new rooms renovated with modernized finishing and soundproofing to our guests' comfort and earn a 10/10.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by HS, Hotel Management
Dear Florence,Thank you for the positive review regarding your stay with us.It’s evident that we met your expectations which is always our aim.We look forward to hosting you again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 9 Jan 2024
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Comment from Hotel Management
10 Jan 2024 by HS, Hotel Management
Dear Hans,Greetings from Hotel Sapphire family and thank you for the beautiful feedback about your stay.We thrive to make our guests' stay comfortable as your comfort is our business.Thank you for making this your second home and it will always be our pleasure to host you.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 4 Jan 2024
Will recommend this property
Comment from Hotel Management
10 Jan 2024 by HS, Hotel Management
Dear Josephus,Thank you for the positive review about your visit to our hotel.Our business is to make our guests comfortable and its evident we managed to exceed your expectations.We look forward to hosting you again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Disappointed. This hotel could be so good.
Posted 26 Dec 2023 on HotelsAfter arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu.
The room was well appointed and comfortable.
We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Comment from Hotel Management
10 Jan 2024 by HS, Hotel Management
Dear Colin,Greetings and thank you for taking time to review us.Its unfortunate that your experience with us wasn't to our best would like to apologies for the experience.We take pride in our customer satisfaction hence we have dealt with the issue at hand and wish to be given chance to host you in your next visit to Mombasa.We are glad you were happy with the accommodation room we look forward to hosting you again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler from Kampala
Posted 10 Nov 2023
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
Comment from Hotel Management
14 Nov 2023 by HS, Hotel Management
Dear Dathan,Greetings and thank you for the feedback.Its unfortunate that we did not meet your expectations especially with the wifi which we have since upgraded.Kindly give us another chance we to host you.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 28 Sep 2023
We stayed here for 2 nights.
We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk.
Would stay here again.
Comment from Hotel Management
29 Sep 2023 by HS, Hotel Management
Dear Laura,Thank you for the positive review regarding your stay with us.It’s evident that we met your expectations which is always our aim.We look forward to hosting you again and again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Not bad but nothing to write home about
Posted 8 Sep 2023 on HotelsIt's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee).
Do not disturb sign ignored by staff and woke us.
Comment from Hotel Management
22 Sep 2023 by HS, Hotel Management
Dear Ricky,Thank you for the positive review regarding your stay with us.We thrive in making our guests stay enjoyable thus we are glad you enjoyed the meals and ambiance.We are working of sound proof on our rooms for our guests' comfort and given a chance to host you again there will be a difference noted.We look forward to hosting you again.Kind regards,Emily WairimuFront Office Manager
by A verified traveler
Posted 4 Jul 2023
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
Comment from Hotel Management
5 Jul 2023 by HS, Hotel Management
Dear Janilia,Thank you for the positive feedback and we are happy to note we met your expectations.We look forward to your next visit.Kind regards,Emily WairimuFront Office Manager
