Ratings based on 644 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
High price for deliverables of room
Staff was friendly
Well lite
Large parking lot
A lot of early AM noise
Weird having no lobby access(must be unsafe)
Breakfast ended early at 9am
Rooms need updating(floors, bathroom, chairs)
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Jim, we appreciate you taking the time to share your feedback with us and highlighting the positive aspects of your stay. We apologize for the inconvenience caused by the noise and the lack of lobby access during your stay. Your comfort and safety are our top priorities, and we will take your suggestions into consideration for future improvements. We are pleased to hear that you found our staff friendly and our parking well-lit. Please know that your feedback is invaluable to us, and we hope to have the opportunity to better serve you at Days Inn Westley.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 21 Apr 2024
Convienant
And price.
Too loud as we were close to freeway and truck spot.
Bed/sheets/towels and nice pillows!
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear David, we're pleased to hear that you found our hotel convenient, reasonably priced, and stocked with high-quality amenities. However, we apologize for any inconvenience caused by noise from the freeway and nearby truck spot. We will explore ways to minimize such noise disturbances to ensure a more restful experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler from Fountain Valley
Posted 21 Apr 2024
Basically a truck stop area along the I-5. OK for a night of rest along the highway
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 20 Mar 2024
The t.v. didn't work. The microwave took 3 times as long to warm up my food. The lights were on a timer so they would shut off after 15 mins.
Comment from Hotel Management
22 Mar 2024 by Customer Care Team, Hotel Management
Dear Chris, we are sincerely sorry to hear about the inconveniences you experienced during your stay with us. Please accept our apologies for the malfunctioning TV, slow microwave, and inconvenient lighting timer. Our maintenance team has been promptly notified to address these issues to ensure they do not recur in the future. We understand the importance of a comfortable and hassle-free stay, and we regret falling short of your expectations in this regard. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 15 Mar 2024
Very quiet hotel just off the freeway. quality furnishings not being taken care of. Chest of drawers. middle drawer broken or not on rail. carpet starting to fray at bathroom. Handicapped room, but closet rod too high to reach. Major concern security bolt did not work. Had to slam door to get door to latch, but security bolt would not clear the strike plate.
Comment from Hotel Management
18 Mar 2024 by Customer Care Team, Hotel Management
Dear Jill, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel quiet and convenient. However, we apologize for the issues you encountered with the furnishings and the security bolt in your room. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Westley.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 8 Mar 2024
Was told I needed to leave a day before check out due to the fact my kids where being too loud , that there regulars complained. I informed before checking in I had children and asked for bottom room. Then not only that I was accused of smoking marijuana when I'm out here on business training.. would not suggest to any family's. WAS NOT REFUNDED EITHER!!!
Comment from Hotel Management
12 Mar 2024 by Customer Care Team, Hotel Management
Dear Samantha, we sincerely apologize for the negative experience you encountered during your stay with us. We strive to provide a welcoming and comfortable environment for all our guests, and it is disheartening to hear about the challenges you faced. Your concerns regarding noise disturbances, complaints, and unwarranted accusations have been noted, and we will address them with our team to prevent such incidents from recurring. Additionally, we apologize for any miscommunication regarding the duration of your visit. Please know that we will work diligently to ensure a more positive experience for our guests. We hope to have the opportunity to regain your trust and welcome you back for a better stay.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 9 Feb 2024 on Hotels
After some long traveling in the atmospheric storm, this Motel provided exactly what I needed to rest. Driving with my 11-year-old daughter and our pet we were urgently looking to get out of the storm. The young lady at the front counter was so kind. The motel was very accommodating and clean. It was exactly what we needed to rejuvenate for the rest of our drive to florida.
Comment from Hotel Management
13 Feb 2024 by Customer Care Team, Hotel Management
Dear Tiffany, we're pleased to hear that you found our hotel accommodating and clean, and we're glad we could provide you with the rest you needed during your travels. Your kind words about our staff are greatly appreciated, and we will be sure to share them with the team. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Customer Care Team, Hotel Management
Dear Julie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler from Page
Posted 12 Jan 2024
Every lamp/light, coffee maker, tv, internet connection, phone, fridge, microwave and room heater worked AND was plugged in!
Comment from Hotel Management
17 Jan 2024 by Customer Care Team, Hotel Management
Dear Marianne, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and incredibly well-equipped accommodations. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to praise our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Days Inn Westley on your next visit!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 21 Dec 2023
To dirty
Comment from Hotel Management
26 Dec 2023 by Customer Care Team, Hotel Management
Dear Navid, thank you for reaching out to us. We regret the extreme inconvenience caused to you by the shortcomings in hygiene and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Days Inn WestleyCustomer Care Team
