Ratings based on 587 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lacey
Posted 28 May 2024
Nice area and not excessive traffic, far from service road.
Comment from Hotel Management
29 May 2024 by AGM, Hotel Management
Thank you for choosing our hotel for your stays in Mobile. We are thrilled to hear that convenient location, has contributed to your positive experience. It's our pleasure to welcome you back, and we look forward to being your home away from home whenever you're in town for business or visiting family. Your satisfaction is our top priority, and we're delighted to be your preferred choice.
by A verified traveler
Posted 28 May 2024
I didn't like stains on the sheets and bad quality breakfast.
Comment from Hotel Management
28 May 2024 by AGM, Hotel Management
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the cleanliness of our sheets and the quality of our breakfast offerings. Please rest assured that we are addressing these matters with the highest priority to ensure that they are rectified immediately. We are committed to providing our guests with the highest standards of service and accommodations, and we hope to have the opportunity to demonstrate this to you in the future.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by AGM, Hotel Management
It was our pleasure to host you at Springhill Suites. We are thrilled to hear that you had a delightful stay with us. Your comfort and satisfaction are our top priorities, and we're glad we could meet your expectations. We look forward to welcoming you back soon for another memorable experience. Thank you for choosing Springhill Suites.
by A verified traveler
Posted 19 May 2024
Super Clean !! Love the property , love the room ! Very spacious. Check in was quick and easy
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear DeAndria,Thank you for choosing SpringHill Suites Mobile and sharing your lovely five-star review. We are delighted you enjoyed our clean, spacious accommodations and wonderful property. It would be an honor to welcome you back for another great visit.
by A verified traveler
Posted 10 May 2024
by A verified traveler from Parker
Posted 24 Apr 2024
We have stayed at other Springhill Suites and thought this one was not nearly as nice.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear James,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any areas where we fell short of your expectations. If there are any specific areas we can improve for your next visit, please feel free to reach out and let us know. Thank you, and we hope to welcome you back for a truly exceptional stay.
by A verified traveler
Posted 21 Apr 2024
Thank you for prompt service.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Shuntee,Thank you for being our guest at SpringHill Suites Mobile! We're so happy you had a great experience and that our staff could make your acquaintance. Your review is appreciated, and we hope to host you again soon.
by A verified traveler
Posted 6 Apr 2024
Even though there were women's softball teams in the hotel, everyone and everything went very nicely
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Peggy,Thank you for choosing SpringHill Suites Mobile! It's fantastic to hear that your experience was pleasant and enjoyable. Your acknowledgment of our team's efforts means a lot, and we can't wait to host you again for another wonderful stay.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
12 May 2024 by AGM, Hotel Management
Thank you for choosing Springhill Suites in Mobile for your recent stay. We are thrilled to hear that you had an enjoyable experience. Your comfort and satisfaction are our top priorities, and we're delighted that we met your expectations. We look forward to welcoming you back in the future and providing another exceptional stay.
by A verified traveler
Posted 30 Mar 2024
We have been waiting more than 15 minutes and no one is at the desk. We cannot check in after a long road trip.
Comment from Hotel Management
30 Mar 2024 by AGM, Hotel Management
Dear Michelle,We sincerely apologize for the inconvenience you experienced upon arrival. It is our priority to provide prompt and courteous service, and it is clear we fell short in this instance. Please rest assured that we are addressing this internally to ensure that it does not happen again. We understand how important a smooth check-in process is, especially after a long journey. We value your feedback and hope to have the opportunity to demonstrate our high standards of service on your next visit.Warm regards,The Hotel Management Team
