Ratings based on 110 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2024
Check in on time. There is a fee for early check-in.
Comment from Hotel Management
20 Feb 2024 by Michael, Hotel Management
Thank you for sharing your feedback with us. We appreciate your comments regarding our check-in policy.At our hotel, we strive to accommodate our guests' needs to the best of our ability, including early check-ins whenever possible. However, due to operational considerations such as room availability and preparation, there may be an additional fee associated with early check-ins.We apologize if this policy was not clearly communicated to you prior to your arrival, and we will take steps to ensure that our policies are transparent for all guests in the future.We value your business and hope that despite this inconvenience, you had an enjoyable stay with us. If you have any further concerns or questions, please don't hesitate to reach out to our management team directly. We appreciate your understanding and look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Jan 2024
Very good deal for the price
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello Val,Thank you for your review.Hope to serve you again soon.
by A verified traveler
Posted 30 Dec 2023
I was expecting more from the room, the washroom was pretty outdated and the shower was terrible
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello Valeria,Thank you for your response.Hope to serve you again soon.
by A verified traveler from Lewisville
Posted 15 Nov 2023 on Orbitz
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello James,Thank you for your review.Hope to serve you again soon.
by A verified traveler
Posted 6 Oct 2023
The staff are untrained and unhospitable.
Comment from Hotel Management
6 Oct 2023 by cris, Hotel Management
Hello sir Naomichi,Thank you so much for leaving us an honest review, we appreciate this a lot. We would like to apologize for the inconvenience and we will check on this matter, and also we will improve our service for your next visit. Hope to serve you again soon. :)
by A verified traveler
Posted 24 Sep 2023
Karaoke outside not good disturb others guests need to tell front desk for hot water, no hand towels, no face towels, no shower mat.
Comment from Hotel Management
24 Sep 2023 by ace, Hotel Management
Hello sir Blaine,Thank you so much for leaving us an honest review, we appreciate this a lot. We would like to apologize for the inconvenience and we will check on this matter, and also we will improve our service for your next visit. Hope to serve you again soon. :)
by A verified traveler
Family Holiday in a Family run Hotel
Posted 8 Aug 2023 on HotelsWe stayed with our extended family and a person with a disability. The staff are very accommodating. On two occasions we had to leave early for activity and because it was too early for breakfast service, we are provided with other breakfast alternatives. Thank you to the kitchen staff, especially to Joe Marie and Julius.
Comment from Hotel Management
8 Aug 2023 by Jhen, Hotel Management
Hi Sir Christoper, Thank you so much for leaving us a review. We are glad to know that you enjoyed our services and Moalboal Tropics. Hope to see you again soon. :)
by A verified traveler
Moalboals Best
Posted 9 May 2023 on HotelsCheck in was smooth and so was check out. The room was clean with a minimum of crawly creatures, but hey its the tropics right? Wi-fi was fast. The free breakfast was egg..lunch meat ham..toast..coffee. I would stay at moalboal tropics again
Comment from Hotel Management
9 May 2023 by Jhen, Hotel Management
Hi Rusell, Thank you so much for this review. Hope to see you again soon. :)
by A verified traveler
Family friendly.
Posted 8 May 2023 on HotelsGreat spot for kids. Took my nephews. The pool is huge and fun. Kids loved it.
Comment from Hotel Management
8 May 2023 by Jhen, Hotel Management
Thank you so much for the review. Hope to see you on your next trip. :)
by A verified traveler
Posted 23 Apr 2023
The swimming pool was great to dip-in especially coming from a long trip. However, the rooms were disappointing. We booked for 3 rooms and one of the room's aircon was not working well. We initially thought that it maybe because we just arrived (around 5-6pm) and it needed time to cool our room so we enjoyed the pool first. By 10pm, my father-in-law who went up earlier was looking for any staff as the airconditioning unit was not working properly and the kids could not sleep as they were all sweating (we were still by the pool at this time). The staff was reluctant to transfer us to new rooms as front office was closed already. We were transferred into 2 different rooms as they do not have available room for 6 already. Surprisingly, the aircons at these units were not functioning as well but way better than our initial room. We thought that it was just normal but the other rooms that we have booked were great except that one of the room's shower was not working and they had to use the bidet for showr. We were told that we cannot use the new room's facilities as we will be charged for additional room so we opted to go back to our original room by morning and everybody was sweating as well as our kids while waiting for our checkout time.
Comment from Hotel Management
25 Apr 2023 by Jaq, Hotel Management
Hi Sir Justin. Good day! This is Jaq, hotel manager of Moalboal Tropics. Thank you for your review Sir, But upon checking there was only 1 room that was not okay and we apologize for that, but the other rooms were okay. You should have complaint the next morning so we could assist and acted sooner. We are again sorry for the inconvenience , on our end this is a lesson learned and a way to improve our rooms, as well to serve you better again soon. Thank you and again we apologize for the inconvenience Hope to see you again soon. :) .
