Ratings based on 118 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Nice
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Five star hotel, two star service.
Posted 8 Jan 2024 on HotelsThe hotel is overall under well maintained and it is mainly running or hosting weeding.
I’m not expert o local demographic but I don’t see any mass marrying near by.
The main issue is I paid or 4 persons, two adult and two kids, and the manager insist we can only have 3 instead of 4 breakfast because what I book is a triple room.
Since they show no willingness to check the confirmation letter from hotel.com I left to look for help online. Dam helped me call the office and soon back to me says they say they don’t speak English. And Emma whom called from Springfield center said she talked with the manager and there is a rule that children under 12 is free for breakfast. Guess what, again is the triple room theory, because the room decides all.
I speak native Japanese and have been in japan more than a decade and when I finally go down to buy the ticket or my 5 years old boy the manager still said to me that I should feel lucky they decide to allow us family of four to stay in their very triple room. And so I asked him that in fact my mrs is pregnant and will it count as 5?
Well for sure I will never stay at this hotel, and no score will be given
From this case I see hotel.com is under pressure of keeping good hotels available for what hotel.com confirms could be easily ignored, even without English
But in the end the case is solved professionally and I am happy with hotel.com even having had this.
by A verified traveler from Wellingborough
Posted 15 Oct 2023
Good sized room, comfortable furniture, great breakfasts, with friendly and helpful staff
by A verified traveler
Posted 24 Jun 2023
Enjoyed our stay the room was clean, and the service was great!
by A verified traveler
Posted 6 Mar 2023
by A verified traveler
Posted 30 Dec 2022
Excellent
by A verified traveler
Mostly good
Posted 15 Aug 2022 on HotelsMostly comfortable and stuff was good but room amenities were not enough.
Ex.free drink.cosmetic
by A verified traveler
Great on a snowy day.
Posted 6 Apr 2022 on HotelsThe employees were extremely helpful but that could be because it was a very slow season and it was snowing in spring. The courtyard was enclosed and warm keeping the snow at bay so very sweet to have coffee seemingly outside from the snow amid my favorite plants. It was just too bad that they closed the side door which was nearest to the car.
by A verified traveler
Posted 6 Aug 2019
The hotel is so elegant and value for money. Spacious and clean room made my stay very comfortable. The daily welcome morning and evening reception on 3/F was excellent.
