Ratings based on 490 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Urine in carpet and dirty floors in hallways and stairs
by A verified traveler from Farr West
Posted 2 Jun 2024
I was placed in a room modified for pets even though I don't have a pet. Regardless the the carpet had been removed so it was just laminate flooring covering. I had spilled a bit of water emptying my cooler and when I wiped it up the towel was black with dirt and animal hair.I then looked around checking the cleanliness of the bathroom etc. I found the tub littered with human hair, the floor in the bathroom the filthy, the shower head crusty with water minerals, the appliances in the room not dusted off. Then I pulled back the the comforter there's dog hair in the sheets. That was the last straw. I went to the front desk and was told that the only other room available was in the 3rd floor with no elevator. I requested clean sheets and remained where I was. The morning came I went out to my vehicle for a few minutes and when I returned to my room I was nearly nauseous from the smell of animal feces. I will never return to this establishment again.
Comment from Hotel Management
5 Jun 2024 by Marketing Team, Hotel Management
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered during your stay. This is not up to our usual standards of cleanliness and we apologize for the inconvenience. Your feedback is extremely valuable to us and we will address these concerns with our housekeeping team to ensure that this does not happen again in the future. We understand your frustration and we apologize for any discomfort you experienced. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 May 2024
The staff was completely unaware of how to do their jobs. ESPECIALLY THE MANAGEMENT. RUDENESS DESERVES THE ONLY 5 stars
Comment from Hotel Management
30 May 2024 by Marketing Team, Hotel Management
We are deeply sorry to hear that you had a terrible experience with our staff and management during your stay. It's unacceptable that you were met with rudeness and incompetence.We take full responsibility for the failures you encountered and assure you that we are taking immediate action to address these issues. We will be re-training our staff and management to ensure they are equipped to provide the level of service our guests deserve.We would like to invite you to contact us directly so we can discuss a suitable resolution to this situation.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
30 May 2024 by Marketing Team, Hotel Management
We apologize for the disappointing experience you had during your stay with us. We take all feedback seriously and would like to learn more about the issues you encountered.Could you please contact us directly so we can discuss the specifics of your stay and work towards making things right?
by A verified traveler
Posted 13 May 2024
Filthy and run down
Comment from Hotel Management
13 May 2024 by Marketing Team, Hotel Management
We are sorry to hear that your experience at our hotel did not meet your expectations. Please know that cleanliness and maintenance are top priorities for us, and we will address the issues you have mentioned. We appreciate your feedback and hope to have the chance to make it right for you in the future. Thank you for bringing this to our attention.
by A verified traveler from Walla Walla
Posted 9 May 2024
The location and everything was adequate. The staff was exceptionally pleasant. My only complaint is the BED! We had a king size bed and my husband and I literally rolled to the middle when we got in it, it was horrible and so very uncomfortable. The bed needs REPLACED! I am sore all over from trying to sleep in it for 3 nights!
Comment from Hotel Management
13 May 2024 by Marketing Team, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and our staff pleasant. We apologize for the discomfort you experienced with the bed during your stay. Rest assured, we will address this issue promptly to ensure our guests have a comfortable and restful night's sleep. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Thank you for staying with us.
by A verified traveler from KALISPELL
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Marketing Team, Hotel Management
We are sorry to hear that you did not enjoy your stay at our hotel. We take all feedback seriously and will work to address any issues that you experienced during your visit. Thank you for bringing this to our attention.
by A verified traveler
Posted 6 May 2024
Our room wasnt clean there was urine in the toilet still pubes all over the toilet bowl , dirty towels hanging in the bahtroom wet and clearly used. We called the front desk and was told they would rely the mesaage to the manager as he or she was standing there at the time we didn't receive any sort of apologies for the inconvenience nor did they offer a fix
Comment from Hotel Management
7 May 2024 by Marketing Team, Hotel Management
I am embarrassed to read your review and asked to extend my extreme apologies for communication failing in this situation. We urge our guest to allow us to fix the problem that they encounter during their stay. I would like to contact you personally to find out where the ball was dropped in communication. We will talk very soon.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Marketing Team, Hotel Management
Thank you for taking the time to leave us a 4-star review. We are glad to hear that you had an overall positive experience during your stay at our hotel. Your feedback is important to us, and we appreciate your comments. If there are any specific areas where you feel we could improve to make your next stay even better, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing our hotel.
by A verified traveler
Posted 2 May 2024
Hard boiled egg under recliner....no carpet so floor looked like it wasnt swept since there were crumbs along dresser and bed...no drinking glasses ....
Comment from Hotel Management
7 May 2024 by Marketing Team, Hotel Management
Thank you for taking the time to leave us a 5-star review and for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay, as this is not up to our usual standards. We will address this with our housekeeping team to ensure that improvements are made. Your feedback is important to us and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to make it right for you in the future and provide you with a more pleasant stay. Thank you for choosing our hotel.
