Ratings based on 985 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Got a good rate, but the hotel amenities can be a little better.
Comment from Hotel Management
27 May 2024 by Hotel Management , Hotel Management
Dear Arnedo, Thank you for your feedback. We're glad you found our rates appealing. We are constantly striving to enhance our amenities to better meet the needs of our guests. Your input is valuable to us, and we will take it into consideration as we continue to improve our offerings. We appreciate your patronage and hope to exceed your expectations on your next visit to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
No shampoo ,,, bed was not comfortable,, cheap towels only two ,, had a kitchen no utensils ,, super noisy ,, not worth the $$ also receptionists not trained well no hospitality she was rude
Comment from Hotel Management
25 May 2024 by Hotel Management , Hotel Management
Dear Cathy, Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Providing a comfortable and welcoming environment is our priority, and we regret that we fell short of your expectations. We have addressed these issues with our housekeeping and reception teams to ensure that our guests receive the amenities and service they deserve. Your feedback is invaluable as it helps us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
Beautiful hotel. Clean and comfortable. Highly recommended.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
There was a couple engaged in a screaming match between the hours of 1am - 3am and management never came up to solve the problem. To add, breakfast was wiped out by 7 and it barely started at 6. Will not stay here again
Comment from Hotel Management
20 May 2024 by Hotel Management , Hotel Management
Dear Jesse, Thank you for your feedback. We sincerely apologize for the disturbances you experienced and the issues with breakfast availability. Ensuring a peaceful and enjoyable stay for our guests is our priority, and we regret that we fell short during your visit. We are addressing these concerns with our team to improve our services and response times. Your comments are valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 27 Apr 2024
Place is a little run down
Comment from Hotel Management
28 Apr 2024 by Hotel Management , Hotel Management
Dear Ernesto, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of our property. Rest assured, we take your comments seriously and are actively working to address any areas in need of improvement. Our goal is to ensure every guest enjoys a comfortable and pleasant stay with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
Staff was friendly and accommodating. Close to Alot of different things.
by A verified traveler
Posted 21 Apr 2024
Noisy and not clean
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Leslie Camille, Thank you for your review of our hotel. We apologize for the disturbance and cleanliness issues you experienced during your visit. Providing a peaceful and clean environment is essential to us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns with the team to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
