Ratings based on 1,516 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Nice and friendly staff. The rooms are good as well. The parking structure needs to be better though. Walking the lobby and the parking areas are not that safe in my opinion. Other than that it’s a nice place to stay.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 18 Jun 2024
My kids really enjoyed the stay!
Comment from Hotel Management
19 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 18 Jun 2024
Front desk staff was rude. Our hotel room was in need of some serious upgrades. The wallpaper was pealing. There were holes in the walls. The shower fixtures were rusted and the shower rail was broken and a part was falling off. Bed linen smelled like smoke (even though it was supposed to be a smoke-free room) and was stained with something orange. No sign stating how to get pool towels. Some areas around the pool was pitch black, absolutely not lit up at all. The parking had to be the worst park. I drove my truck there and the parking structure was so small and extremely difficult to maneuver around. They said they offered parking for larger vehicles outside the structure but that was very limited. The parking situation was even more frustrating because they charge $33 per night. If you charge that amount you should provide adequate parking for all vehicles. We hated it here.
Comment from Hotel Management
19 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler from La Mesa
Posted 17 Jun 2024
The place did not seem clean and we found sheets that were stained with hopefully coffee. They were changed out shortly thereafter but we had to walk down to the guest reception desk to get a change of sheets. The shower turned on and would not go hot until the handle was tightened, we had to leave the room with the shower running. The area is frequented by many people and everybody is having a good time so it's pretty noisy.
Overall I would give it a 4 out of 10. The staff was prompt in addressing the issues but a few of them should not have happened if housekeeping and maintenance was kept up.
Comment from Hotel Management
19 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 16 Jun 2024
Convenient
Comment from Hotel Management
17 Jun 2024 by Jeff, Hotel Management
Thank you for review and how you like the convenient of our hotel. We hope to see you again soon.
by A verified traveler
Posted 16 Jun 2024
Front desk was very helpful. Housekeeping failed each day of 5 days, had to request towels and coffee each day. Property getting old. Bunkbeds smelled a little like urine.
Comment from Hotel Management
17 Jun 2024 by Jeff, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Jeff, Hotel Management
Thank you for your review. We hope to see you again soon when you come back to San Diego.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Jeff, Hotel Management
Thank you for sharing you review. Please plan to revisit us the next time you travel to the area.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Jeff, Hotel Management
Hi Joan,We're happy to hear from you and glad you enjoyed your time at our DoubleTree and giving us the score of 4/5. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.
