Ratings based on 515 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
This property does know how to accommodate a parent with young kids. Safe environment
by A verified traveler
Posted 7 Jun 2024
Broken elevators during our stay.
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Hidden fees for parking, which was not disclosed at the time I booked the hotel. $24.00 per day to park in a place you paid to stay at is absurd!
Comment from Hotel Management
8 Jun 2024 by Andrew Cooper, Hotel Management
Scott,Thank you for staying with us. The parking fee is listed on the Expedia website when you click on 'See All Property Amenities' and if you scroll down to where it says 'Important Information'. We are competitive with our parking rates and almost all the other hotels in the area charge for parking.
by A verified traveler
Posted 5 Jun 2024
Horrible parking and had to pay to park. Elevator was not working. The only one that worked fit 4 people. Full breakfast is a lie. They didn’t even have waffles or bagels. They gave me the worst room, right next to the highway. So loud I couldn’t sleep through the night. They only offered ear plugs. Maybe cuz I booked via Expedia. IDK.
Comment from Hotel Management
8 Jun 2024 by Andrew Cooper, Hotel Management
Veronica,Thank you for staying with us and I apologize for any inconveniences you experienced. We are doing a modernization to our elevators, one at a time, to make sure they are updated and working efficiently. I apologize we were out of waffle mix but still offer over 10 other items, hot and cold, that guests can choose from.Since it is summer and we are at high occupancy, unfortunately, some guests are on the highway side. We do not determine this by how a guest booked. Most of the rooms that face the pool are suites and other rooms that face the street are our standard king rooms.We look forward to you giving us another opportunity the next time your travels bring you to San Diego.
by A verified traveler from Tolleson
Posted 5 Jun 2024
This is one of the quietest hotels I've ever stayed in. No people talking out loud along the hallway at midnight. The staff personnel was very friendly and helpful. The only complaint was the size of the elevators. They're very small. That caused some inconvenience especially when going up or coming down with luggage.
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Luis,Thank you for being our guest and sharing your valuable feedback. We're thrilled we could impress you with our hotel's quietness and our staff's friendliness. However, we would like to apologize for the inconvenience you experienced with the elevators. If your travels bring you back to the area, we would be delighted to provide you with another positive experience.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 3 Jun 2024
The rooms were very clean, but the carpets in the halls were pretty stained.
The front desk and cleaning staff were great. Some of the breakfast staff were not friendly or helpful at all.
Overall a good place to stay!
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Amy,Thank you for your feedback. We're pleased you found the rooms clean and appreciated our front desk and cleaning team's efforts. However, we're concerned about the carpets in the halls and your interactions at breakfast. Rest assured, we will promptly address these areas. Your overall positive impression means a lot to us, and we look forward to welcoming you back for an even better stay!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
I think they should offer free parking
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Melanie,Thank you for sharing your feedback with us. We appreciate your suggestion regarding parking and will take it into consideration as we continuously strive to enhance our guests' experience. Our team looks forward to welcoming you back for another stay!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 2 Jun 2024
