Ratings based on 1,190 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Novosibirsk
Posted 14 Jun 2024
The property itself is good and clean. However when building hotel they made a greedy decision and placed a number of rooms in a first floor. Unfortunately, our room was located there - not the last room but one of closest to an additional exit. As their exit doors are not equipped with a smooth closing system, this is is very loud - we heard people coming back and forth and smashing that door / lock starting from 6AM.
Another bad thing for the quietness was that this hotel is pet friendly - but staff doesn't monitor how pets / their owners behave. In our case there were few small noisy dogs which started barking from early morning.
Room door is also not sound proof and so you could hear what happens in corridor pretty well.
However I should mention exceptional breakfast - while the content is a regular, they had very nice sausages and cheese omelet meals.
So while the hotel looks good I can't recommend it for someone to stay over longer periods of time. It was good we stayed there for one night only.
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Alexander,Thank you for your detailed feedback. We're glad to hear you found the property clean and enjoyed the exceptional breakfast. We apologize for the noise disturbances from the exit doors, other guests, and their pets. Your comments are valuable, and we will work on improving the quietness and monitoring of pet behaviour. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
nice staff, clean room, standard continental breakfast, quick overnight during road trip, pet friendly, safe parking lot
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Carolyn,Thank you for your positive feedback! We're glad to hear that you found our staff nice, the room clean, and enjoyed our standard continental breakfast during your quick overnight stay. It's great to know that our pet-friendly policy and safe parking lot meet your needs. We appreciate your review and look forward to welcoming you back for another pleasant stay during your road trips.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
The hotel was a close drive to the beach and shopping areas with plenty of dining options near by as well. The hotel staff maintained cleanliness and every staff member that we encountered was really friendly and polite. The pool area was really nice, and additionally they had a chair that helped assist anyone with disabilities into the pool, which is a feature that we did not need but it was really nice to see that this property has as an option for those that do.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you! Thank you very much for your stay and the wow feedback.We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
The room was dirty...lots of thick dust on corners of the room, behind the bed and around baseboard. Sofa had sand on the pillows from the previous person(s) that stayed there. I called the front desk to send the cleaning crew. Once they came, they did not clean the room as requested. I guess their cleaning crew cleans the traffic areas obly. The bed covers were torn in some parts due to extensive use. I had requested another cover and it also came torn again.
Also, at breakfast, if you arrive in the last 30 minutes of the breakfast period, good luck with getting something you want to eat since they stop restocking the food.
I will not stay at this hotel again.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Jean,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Perfect location for a family vacation. Plenty of things for the family to do close by
Comment from Hotel Management
8 Jun 2024 by Hotel Manager , Hotel Management
Dear Ira,Thank you for your feedback. We're thrilled to hear that our hotel's location was perfect for your family vacation and that there were plenty of activities nearby for everyone to enjoy. We hope to welcome you and your family back for another wonderful stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
Very pleased with our stay.
Comment from Hotel Management
7 Jun 2024 by Hotel Manager , Hotel Management
Dear Nicole,Thank you for your positive feedback. We're delighted to hear that you were very pleased with your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Newer property - had to drive or walk to beach - avg pool
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for sharing your feedback with us! We're glad to hear you appreciated our newer property. We understand the convenience of beach proximity is important and will certainly take your suggestion into consideration. We hope you enjoyed your stay and look forward to welcoming you back in the future."Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Not good
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear your experience fell short of expectations. We value your feedback and would love the opportunity to address any concerns you may have had during your stay. Please reach out to our team directly so we can make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Very convenient being charged for a canceled booking on the first day management is kinda of useless price change when i got there
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the charge for your canceled booking and the unexpected price change upon arrival. We strive to provide excellent service, and your comments will help us improve. Please feel free to reach out to our management team directly so we can address your concerns promptly. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
check in at the front desk is inconvenient, the person sits so low you cannot see them, I was there several minutes before I finally saw someone sitting there and got their attention. They did not clean our room when they were supposed to, we had to ask. Positive note, there were a couple of people at the front desk that were so friendly and helpful.
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during check-in and the oversight with your room cleaning. Rest assured, we'll address these issues promptly to ensure a smoother experience for our guests. We're delighted to hear that you found some of our staff to be friendly and helpful. We appreciate your patronage and hope to welcome you back for a more seamless stay in the future.Sincerely, Hotel Manager
