Ratings based on 1,141 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Close to the beach area
by A verified traveler from Greentop
Posted 20 Sep 2024
Nice hotel that was very accommodating
Comment from Hotel Management
20 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your positive feedback! It’s wonderful to hear that you found our hotel accommodating. We strive to ensure every guest has a comfortable and enjoyable stay. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Sep 2024
Absolutely loved staying here for a few days. Convenient location, only 3 block walk to public beach! The air conditioning is efficient, but shuts off and turns back on at random overnight. Can be disruptive to sleep.
by A verified traveler from SAN ANTONIO
Posted 15 Sep 2024
Nice and clean
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear MICHELLE,Thank you for your feedback! We’re glad to hear you found our hotel nice and clean. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler from Royal Palm Beach
Posted 15 Sep 2024
Long lines for breakfast, very disorganized. Our sheets were dirty and the cleaning person didn't change them. My husband had to ask for a set of clean sheets and we change them. We had to ask for toiletries the second night because they didn't leave new ones. Heavy cigarette smell in corridors. I don't recommend this hotel and the staff was very mediocre.
Comment from Hotel Management
15 Sep 2024 by Hotel Manager, Hotel Management
Dear Lina,Thank you for your feedback. We're glad to hear that you took the time to share your experience. However, we deeply regret the issues you encountered during your stay, including the dirty sheets, disorganized breakfast, and the heavy cigarette smell. Your experience does not meet our standards, and we will address these concerns with our staff to ensure they don't happen again. Looking forward to seeing you again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Sep 2024
Room had bedbugs but thankfully we were reimbursed
Comment from Hotel Management
6 Sep 2024 by Hotel Manager, Hotel Management
Dear Carolina,We deeply regret to hear about the bedbug issue in your room. We're glad to know that the reimbursement was handled, but we understand this experience was far from ideal. Please rest assured that we are taking steps to address this situation to ensure it doesn't happen again. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
.
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Ricardo,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
All good
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you had a positive experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Yes
Comment from Hotel Management
31 Aug 2024 by Hotel Manager, Hotel Management
Dear Juan,Thank you so much for your wonderful rating! We are pleased to hear that you had a 5-star experience with us. We strive to provide the best possible service for our guests, and it is great to hear that we exceeded your expectations.We look forward to seeing you again soon!Sincerely, Hotel Manager
by A verified traveler from Villa Rica
Posted 29 Aug 2024
Nice place to stay! Breakfast was boring and all undercooked. Missed opportunity. Great area and missed on most areas
Comment from Hotel Management
29 Aug 2024 by Hotel Manager, Hotel Management
Dear Richard,Thank you for your feedback. We're glad you liked the location of our hotel. We apologize for the issues with the breakfast, including the lack of variety and undercooked items. We will address these concerns to improve our breakfast offerings and enhance the overall experience. We hope to welcome you again soon.Sincerely, Hotel Manager
