Ratings based on 976 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Overall, the hotel is great. I'm a business traveler and would recommend the hotel for business. This trip however, I was on vacation, and the hotel is clean and modern. Has a great view of the Pacific Ocean, and is across the street from a shopping center with several food options. The hotel staff is helpful.
The only negative, and it does stand out quite a bit for me - is the noise level. Every single surface in the hotel is hard, so noise bounces off everything. From the moment we walked in to check-in it was an overwhelming tidal wave of sound. We heard every voice, music, car, chair, cellphone, elevator, it was honestly too much. But the worst are the chairs in the restaurant which you can't help but drag because they are heavy and they make an awful noise! I did mention it to the hostess, that felt pads would make a world of difference. I do hope the hotel does something about the chairs.
My friend on this trip wears a hearing aide, and the compounded effect of many types of noises were too much for her as well.
Other than sound, you'll have a great stay.
by A verified traveler
Posted 4 May 2024
Great
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler from Hollis
Posted 6 Apr 2024
Great view.
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you! We're thrilled you enjoyed the stunning view from JW Marriott Lima. We strive to offer our guests unforgettable experiences, and it's wonderful to hear that the view added to your stay. We hope to welcome you back soon for another memorable visit!
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Amazing !!1 The staff was very kind and helpful. They checked us in even before it as 3pm. The rooms were wonderful!. Food was great ! Location was closed to shopping mall and restaurants We will stay here again
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. Our staff strives to provide exceptional service, and we're delighted that they were able to accommodate your early check-in. It's fantastic to know that you enjoyed our wonderful rooms, great food, and convenient location near shopping malls and restaurants. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 27 Mar 2024
Great Hotel in a central location with comfortable rooms.
walking distance of main attraction
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our hotel. We take pride in our central location and comfortable rooms, and we're pleased to know that they met your expectations. Being within walking distance of the main attractions is definitely a bonus! We hope to welcome you back for another great experience soon. Thank you for choosing our hotel!
by A verified traveler
Expensive but marvelous
Posted 25 Feb 2024 on HotelsIrs expensive but marvelous
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your feedback! We're glad to hear that you found your experience marvelous. While we strive to provide exceptional service and amenities, we understand that our prices may not suit everyone's budget. Your satisfaction is our priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another marvelous experience in the future. Thank you for choosing us!
by A verified traveler
Posted 25 Feb 2024
Exemplary staff and service! Lovely views of the ocean and Miraflores. I would highly recommend! There was a little building maintenance work going on so I didn’t leave the top review for property conditions. Still maintenance is a good thing and the inconvenience was minimal
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that you found our staff and service exemplary, and that you enjoyed the lovely views of the ocean and Miraflores. Your recommendation means a lot to us!We appreciate your understanding regarding the building maintenance work. While it may have caused some inconvenience, we're glad to hear that it was minimal and that you recognize the importance of maintenance for ensuring a top-quality experience for our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing our property!
