Ratings based on 970 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Nothing good there
Comment from Hotel Management
24 Jun 2024 by Tori, Hotel Management
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.
by A verified traveler
Posted 21 Jun 2024
The property was good. Check in was good. Check out was terrible, Nobody at the desk, waited 15 minutes and left as our room was prepaid but wanted a check of the receipt. The breakfast was good but at 6:30 the sausage and French toast has not been refilled. Tables not wiped off.
Comment from Hotel Management
24 Jun 2024 by Tori, Hotel Management
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident.Please accept our apologies for not adequately stocking our breakfast bar during your stay. We completely understand your frustration. Since your visit, we have reevaluated our inventory levels to ensure that all our guests enjoy a fully stocked breakfast bar.We hope to see you again, next time you are in the area.
by A verified traveler
Posted 18 Jun 2024
Exceeded all my expectations.
Comment from Hotel Management
19 Jun 2024 by Tori, Hotel Management
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service exceeded your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 18 Jun 2024
It’s nice
Comment from Hotel Management
18 Jun 2024 by Tori, Hotel Management
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A verified traveler
Posted 16 Jun 2024
There was an outdoor pool, but the hot tub was indoors. We took advantage of the hot tub. The elevators made getting up to the 4th-floor room very easy.
Comment from Hotel Management
17 Jun 2024 by Tori, Hotel Management
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
by A verified traveler
Posted 15 Jun 2024
Checked into room, smelt like an ashtray. Was horrendous. Went down to desk to ask for another room they said there was no rooms but they would bring up some air freshner and i should open window... window was even an opening window! And no air dreshner brought up. Thought we would go to hottub immediately turned around as ot looked disgusting . Sign said if they couldnt fix issue we would get a refund...they wouldnt.
Comment from Hotel Management
15 Jun 2024 by Tori, Hotel Management
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are so sorry we were unable to meet your expectations, we would like to better understand the circumstances. Please reach out to us at nortoriafaulk@gmail.com
by A verified traveler
Posted 11 Jun 2024
Good location, and close to shops and food locations,
Comment from Hotel Management
13 Jun 2024 by Tori, Hotel Management
Thank you for your review. Our location is definitely one of the things we are proud.We very much appreciated your business and thank you for staying with us. See you again soon!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Tori, Hotel Management
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.
by A verified traveler
Posted 7 Jun 2024
Moved rooms 2 times!
Comment from Hotel Management
10 Jun 2024 by Tori, Hotel Management
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve.Thank you very much for bringing your concerns to our attention and hope to see you soon.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Tori, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service.We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.
