Ratings based on 977 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 24 May 2024
Great
by A verified traveler
Posted 23 May 2024
Seemed relatively clean and breakfast was good. It would be nice if they had breakfast later than just 9am. Overall good price for the 4 nights we stayed.
by A verified traveler
Posted 22 May 2024
Refrigerator was not cool. Power button on remote did not work. Room not real clean.
Comment from Hotel Management
23 May 2024 by nf, Hotel Management
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
by A verified traveler from Cecil
Posted 21 May 2024
by A verified traveler
Posted 21 May 2024
Staff and management just don’t care, no such thing as customer service at this property. Arrived to check in with a fire alarm going off that the front desk agent ignored. Got checked into a room that had other guests already in it, front desk agent just shrugged and said “theres a lot going on right now, the manager will be in in the morning.” We ended up checking out and going to a different hotel. We reached out to Expedia about a refund and despite their efforts we have been refused any sort of refund from the hotel. Returned the next morning to speak to management and we were assured by the lady working we would receive our money back. Only to find out a couple days later we were being denied any money back. Have tried to contact the manager who is refusing to respond to any messages. Absolutely terrible customer service.
by A verified traveler
Posted 20 May 2024
Under staffed asked to wait to check in, floors were dirty under the bed, dresser, etc., TV Remote was not working, No bath towels in the room. Staff delivered towels and a new remote, however was not able to get TV to work.
Not recommended
Comment from Hotel Management
21 May 2024 by nf, Hotel Management
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
by A verified traveler
Posted 19 May 2024
pretty nice though a bit loud at times
Comment from Hotel Management
21 May 2024 by nf, Hotel Management
Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Baymont experience!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by nf, Hotel Management
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.
