Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The property's location is excellent, offering convenient access to nearby attractions and amenities. The accommodation is impeccably maintained, featuring high-quality furnishings and modern amenities for a comfortable stay.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler from Sioux Falls
Posted 11 May 2024
NA
by A verified traveler
Posted 9 May 2024
Staff was never at front desk, had to call every time
by A verified traveler
Posted 22 Mar 2024
I love this place. It's fantastic when you have extra family and friends with you and need a place where you can still feel at home. I recommend it to everyone looking for a place away from home.
Comment from Hotel Management
12 Apr 2024 by GM, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jacob VasquezGeneral Manager
by A verified traveler
Posted 4 Mar 2024
"While it is convenient for extended stays, the rooms are not very clean. The microwave was dirty, the floors were dirty, and the pillows seemed to have an unpleasant smell. I had to clean everything myself because I was told that they are short on housekeeping staff." that they are short on housekeeping staff."
Comment from Hotel Management
12 Apr 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
12 Apr 2024 by GM, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jacob VasquezGeneral Manager
by A verified traveler
Posted 28 Feb 2024
FILTHY!
Something that could have been so good, but it was so bad instead.
The rooms at this property were extremely dirty. After asking to be moved to a different room, the second room was just as dirty and had unbearably strong smell (pet urine?). Additionally;
- the floor had debris and pet hair throughout the unit.
- the bottom of all furniture throughout the unit and kitchen appliances looked as though they were sprayed with some type of "cleaner", but never wiped clean.
- the kitchen backsplash was filthy (covered in food/grime).
- handles on all kitchen appliances were smeared from what looked like prior peoples' stays.
- silicone hot pads had food stuck all throughout.
Very unfortunate, as the staff was nice and the unit layouts were good, but the lack of property cleanliness was the worst we've ever experienced.
Definitely would not return, but hopefully they will address this at some point in the future...and if not, it's a shame.
Comment from Hotel Management
28 Feb 2024 by GM, Hotel Management
Thank you for bringing this to our attention. I will be having a meeting with our team to address this, as it doesn’t fit with our standards. Bottom line, we want the guest experience to be stellar and cleanliness should be a given, so we take it very seriously. I truly apologize for your experience and will work hard to make sure this doesn’t happen again.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
22 Feb 2024 by GM, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jacob VasquezGeneral Manager
