Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I was a little disappointed, honestly. I promised my wife I picked a really nice hotel this time (bad track record with me in charge of reservations). When we got to our room, I felt very underwhelmed. The hotel is decent, and our complaints were very minor (no vent in the shower room, uncomfortable mattresses, poorly installed furniture, poor air circulation, etc). It was an average hotel stay for an average hotel.
by A verified traveler
Posted 28 May 2024
We have stayed here at least 5-6 times over the last 4 years. The price is competitive, the free breakfast average, the staff has always been nice, the beds are comfortable, the rooms have been clean for the most part, and the pool/hot tub is usually crowded in the evening. It’s a 3 star hotel, don’t expect anything more. With that said, we will stay here again.
Comment from Hotel Management
28 May 2024 by Sherri, Hotel Management
Thank you for continuing to stay with us and offering all of your feedback. It is important that we get the full picture. We hope to see you again.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Sherri, Hotel Management
Thank you for the 4 star rating.
by A verified traveler from PORTLAND
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Sherri, Hotel Management
We are so sorry that you did not enjoy your stay with us.
by A verified traveler from PORTLAND
Posted 25 May 2024
The room that assigned to me was on the 1st floor near the lounge and dining area. The room was disgusted i.e room smelled bad with old cigarettes smoke mixed with air freshener. Stained bathtub with silver fish bugs in the drain. The couch was disgusted dirty. The heat was not working and air flow blows out dust. I booked for two nights with excitement to visit and sightseeing the city. I ended up stayed one night due to my flight got in really late. I paid for both nights but willing to take the lost and got myself into another hotel.
With this experience from Springhill, Marriott may not be my first choice for future lodging. I normally do not give feed back but I don’t like to see people waste money to a place like this
Comment from Hotel Management
28 May 2024 by Sherri, Hotel Management
Thank you so much for staying with us and offering your feedback, I am so sorry that you did not have a good experience with us. We will work with both housekeeping and maintenance to ensure issues with this room are fixed right away.
by A verified traveler
Posted 25 May 2024
Great 3 days stay with family. Hot breakfast were good and the staff are welcoming.
Comment from Hotel Management
28 May 2024 by Sherri, Hotel Management
Thank you so much for staying with us and offering all of your feedback, we hope to see you again.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Sherri, Hotel Management
Thank you for the 10 star rating.
by A verified traveler from Fairfax
Posted 7 May 2024
Very nice and helpful staff. Very quiet room.
Comfortable beds and very nice sitting area in room with fridge, microwave and small coffee pot.
Super clean rooms, hallways and common areas.
Good selection of food at breakfast.
My son lives in Apple Valley and we have stayed at several different hotels but I will ALWAYS stay in this one from now on.
Comment from Hotel Management
7 May 2024 by Ash , Hotel Management
Thank you so much for the wonderful review Kathie! We are so glad you enjoyed your stay with us!
by A verified traveler
Posted 2 May 2024
Pool was great hot tub too
Comment from Hotel Management
6 May 2024 by Sherri, Hotel Management
We are so happy that you enjoyed our pool area. We hope to see you again.
by A verified traveler
Posted 22 Apr 2024
Have stayed here several times the staff has always been helpful and pleasant. We had an issue with our original room and after some troubleshooting they promptly decided to put us in another room with no issues.
Comment from Hotel Management
24 Apr 2024 by Sherri, Hotel Management
Thank you so much for continuing to stay with us. I am sorry that you had an issue with your original room but happy that the team was able to correct it. We hope to see you again.
