Ratings based on 991 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Smells of smoke everywhere even non-smoking areas.
by A verified traveler
Posted 3 Jun 2024
The pictures were deceiving. This property was so run down. There was a terrible stench in the room - like old cigars and rot. The hallways smelled strongly of weed. The people that stayed at the hotel were a very scary - like they just came from the trailer park scary. The room said
non smoking but it's like they just put the sign up on old smoking rooms. The bedspread even had old cigerette burns on them.
There was also a creepy bloody partial hand print on the shower curtain. It was that dark, coppery color that blood turns when it's left to dry. It was so scary. There was also some blood stains on the window curtains.
The TV was broken and when I mentioned it to the front desk, he wasn't surprised it was broken. The TV worked fine, it was that the HDMI wasn't getting the signal from the right place.
Overall, if you are a single female or if you have a young family, do not stay here. It feels so unsafe here.
by A verified traveler
Posted 27 May 2024
Smelled terrible!!!
by A verified traveler
Posted 16 May 2024
Bad area
Comment from Hotel Management
19 May 2024 by M.O. Senior Manager, Hotel Management
Dear Yuri, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 12 May 2024
The air conditioning doesn't work well. The room was so hot and there wasn't a screen on the window.
Comment from Hotel Management
16 May 2024 by M.O. General Manager, Hotel Management
Dear Amy, Thank you for your four out of five evaluation. We apologize you had any issue with the air conditioning and screen. We will address the matter and appreciate your bringing it to our attention. We hope to see you again in the future. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 28 Apr 2024
Very dirty, very unprofessional staff hair in the suite that I’m pretty sure didn’t belong to us. Homelessness inside/outside hotel. Towels were dirty and clearly not washed. Bedding smelt like cigarettes and sheets had cigarette burns in them. If you could stay away from this hotel. I didn’t know until I knew so learn from me.
Comment from Hotel Management
16 May 2024 by M.O. Senior Manager, Hotel Management
Dear John, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 18 Apr 2024
This is the absolute worst hotel ive EVER BEEN TO!!
DIRTY SHEETS, RUDE STAFF!!!, no tv in our room!! Advertising free breakfast- THEY DO NOT EVEN HAVE COFFEE!!! POOL AND HOT TUB BROKEN! I want a REFUND!!! HALLS SMELL LIKE CIGARETTES AND MARIJUANA THERE WAS HAIR IN TUB ON SINK. TOILET NOT EVEN WIPED DOWN IT HAD PEE ON THE RIM! NO SOAPS. THEY TOOK A DEPOSIT n said id get it rite back in the morning. Its been 2 days and nothing! DONT WASTE YOUR TIME OR MONEY!! Shut this nasty place down. 👎👎👎👎👎👎
Comment from Hotel Management
16 May 2024 by M.O. Senior Manager, Hotel Management
Dear Stephanie, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 17 Apr 2024
Saw the property didn’t bother checking in. It was that gross.
Comment from Hotel Management
16 May 2024 by M.O. Senior Manager, Hotel Management
Dear Sean, We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will have an opportunity to stay with us in the future. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 17 Apr 2024
Wasn't really up to my standards room kind of old
Comment from Hotel Management
16 May 2024 by M.O. Senior Manager, Hotel Management
Dear Andre, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 15 Apr 2024
I waited for 10 mins at the front desk when I got there and had to call them on my cell phone to get someone to the front desk. It smelled terrible. Once I was given my keys, I went to the room and it was already being used by someone else! I did not feel safe here nor did I eventually stay. I have asked them for a refund because this place is unfit and unsanitary.
Comment from Hotel Management
16 May 2024 by M.O. Senior Manager, Hotel Management
Dear Dan, We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will stay with us in the future and give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
