Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orange Park
Posted 1 Jun 2024
Good breakfast, but ran out bananas
by A verified traveler
Posted 28 May 2024
I have stayed at this hotel a number of times and the staff is always courteous and helpful. The rooms are nice and the breakfast is pretty good.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
Property was very clean, staff only cleaned certain days. Enjoyed the stay
by A verified traveler from Milbank
Posted 27 May 2024
by A verified traveler
Posted 22 May 2024
Nice property, good price, great location and quiet.
Good breakfast. Clean rooms.
Good amenities
by A verified traveler
Posted 18 May 2024
Clean and great location and access to 494/694 and 94 Highway systems. Coffee was horrible from the Nescafé machine, Kurig Carribou coffee in the room was much better. Pillows were all square and very firm.
by A verified traveler
Posted 17 May 2024
Staff was friendly and helpful. Most of the hotel was clean and breakfast had a decent selection. Pool area is dirty with build up of grime all around. It’s a nice pool area for families with little kids, I just wish more effort was put towards cleaning it.
by A verified traveler
Posted 16 May 2024
I left my car open in the parking lot, and someone went in, smoked, and took my garage opener. My eyeglasses are missing, and my belongings are messed up. I'm very disappointed. I reported it to the front desk, and the response was that it's my fault. She said I didn't have to leave my car open.
Comment from Hotel Management
16 May 2024 by ryan, Hotel Management
Unfortunately, we are unable to enforce or police guests in the parking lot unless there is a clear instance of someone breaking the law. We are not responsible for vehicles or items left in them. However if you would like to file a police report we will do our best to provide the police with any security footage we have of the parking lot for that day. I apologize our front desk did not communicate our limitations to you in a respectful way.
by A verified traveler
Posted 13 May 2024
Smoke alarm started chirping a dead battery at 4 AM, phone did not work to call the front desk, couldn’t go back to sleep after that-defeated the purpose of getting a hotel so we wouldn’t have to get up at 4am to make it to an appointment at 8 am when we live 3 hours away. Asked to have manager call us when they came in, which was supposed to be noon and they did not. Front desk staff did not care. Totally unacceptable and would not recommend staying here.
Comment from Hotel Management
16 May 2024 by ryan, Hotel Management
I apologize for the lack of help from the desk on your issue, we have some new staff at the desk currently and they were probably not aware of how to deal with such issues. I will work with them on training in such areas and send you a 50% refund on your stay for the inconvenience.
