Ratings based on 336 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I liked the location but service was not good.
Comment from Hotel Management
5 Jun 2024 by Hotel Management , Hotel Management
Dear Yer, Thank you for your feedback. We are glad you liked our location. However, we apologize for the service shortcomings you experienced. Your comments are important to us, and we will address these issues with our team to ensure better service in the future. We appreciate your input and hope to improve your experience next time in your future stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 1 Jun 2024
The lobby was dirty. Front desk agent didn't know what he was doing. Didn't seem safe. They didn't have a room I reserved. No problem. I went down the street to Comfort Inn. Much better.
Comment from Hotel Management
1 Jun 2024 by Hotel Management , Hotel Management
Dear Hillary, Thank you for your feedback. We apologize for the cleanliness of the lobby, the service issues, and not having your reserved room available. This is not reflective of our standards. We are addressing these concerns to improve our services. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
I would not stay again!
Filthy room
People hanging out in front of entrance.
Front entrance not marked.
The entire place wreaks of cigarette smell & filth! Room was loud...main highway right outside window. People playing loud music.
Worst place ever!
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 24 May 2024
It’s like an apartment & in top condition
Comment from Hotel Management
25 May 2024 by Hotel Management , Hotel Management
Dear Christine, Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our accommodations to be in top condition. Providing a comfortable and homely atmosphere for our guests is our utmost priority. Your satisfaction is our motivation, and we're thrilled that you felt like you were in an apartment during your time with us. We look forward to welcoming you back to Extended Stay America for another wonderful stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
It’s was good just your average hotel
by A verified traveler
Posted 19 May 2024
Broken cabinet doors, Dirty, and no coffee pot or cups
Comment from Hotel Management
20 May 2024 by Hotel Management , Hotel Management
Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken cabinet doors and cleanliness issues in your room. Rest assured, we are addressing these maintenance and housekeeping concerns to ensure a more comfortable stay for our guests. Additionally, we have taken note of your comments regarding the absence of a coffee pot and cups, and we will work to rectify this oversight. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future with a vastly improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
Customers services is bad and get lock out of my room even thought i paid for two night.
Comment from Hotel Management
19 May 2024 by Hotel Management , Hotel Management
Dear Bao, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our customer service and the issue with your room access. Your satisfaction is important to us, and we are addressing these concerns to ensure they do not happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Management
by A verified traveler from St.paul
Posted 17 May 2024
