Ratings based on 702 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The refrigerator in our room the light was burnt out we asked 3 times for it to get fix and it never happened just like the lamp was broken as well in the room. There was water all over the bathroom for someone did come and check that out for us the person was very nice and wiped up the floor and checked the toilet for leaks. The manager I believe when we checked out was going to refund us some money off our room it never happened either. Needless to say very disappointing.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Cheryl, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
I mean the place needs a renovation. The bath tub was running water all night and wouldn’t shut off. The tv is outdated. basically, the place is old and needs to be demolished.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Hawa, Thank you for choosing us. Although you had a satisfactory time here, we regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give you the flawless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
Reservation was cancelled prior to me checking in by the property noting they had oversold and had no rooms for me. Could not get refunded without going through expedia. what a hassle.
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear Alfredmy, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm that this is not a normal occurrence for us. We take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. Also, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. Thank you for bringing this to our attention, and we hope you will give us another opportunity in the future.Sincerely,Hotel Management
by A verified traveler
Posted 8 May 2024
Room had no shower curtain. The remote for the tv didn’t work. The free breakfast was granola bars and coffee. Expected more and got less. Will not stay at this type of room again.
Comment from Hotel Management
9 May 2024 by Hotel Management, Hotel Management
Dear DAVID, We acknowledge your recent feedback regarding your stay at our hotel. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Therefore, we are genuinely sorry that your experience did not align with your expectations. We take these matters seriously and are committed to addressing them with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
Breakfast was awful! Very slow making coffee! Check in was slow. Room was not on good shape. Electric outlet in bath did not work. No blanket the first night. Recliner in our room did not recline!
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Dan, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would like the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
Room that I reserved wasn’t available. No extra cot or blankets
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 3 Apr 2024
Staff is very nice and helpful
Comment from Hotel Management
4 Apr 2024 by Hotel Management, Hotel Management
Dear Juan, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is part of your plans.Sincerely,Hotel Management
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 23 Mar 2024
The rooms are outdated and the walls need a paint job but was clean
