Ratings based on 200 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Nice, clean, and easy entry. Parking is very inconvenient. It would have been nice to be informed of the road construction. The AC did not work, our room was close to 80 degrees. Never got a response to my email, even though the property said we could contact them by email. All that being said, I would consider staying again.
Comment from Hotel Management
7 Jun 2024 by Emily, Hotel Management
Gabrielle, thank you for your feedback. Our compendiums are sent to all guests with a note on the construction. We are equally frustrated with the roadwork that resulted in a power outage and AC error during your stay. Your email was not received, though we also have a phoneline that can be reached for quick responses. Please give us a call to ensure that you have the correct email contact. We apologize for the inconvenience and would appreciate you coming again so we can make things right!
by A verified traveler
Posted 5 Jun 2024
This is not a hotel; it’s an air b&b that has hotel-like rooms in an apartment building. There is no staff on site, at least outside of office hours. The air conditioning was not working in the building so after two 80 degree days everywhere in the building was hot and stuffy. The windows do open but the building is next to the freeway so noisy. Know that the property refunded me for my stay and here’s why: parking is available but a block away and during our stay, road construction had taken out the sidewalks so I had to walk through mud and uneven ground. They are not in control of roadwork but they did not warn us of this problem. Navigating to the building before 6 pm and after 9 am was not possible by car due to road closure. Luckily after 6, the construction folks left and opened the road so I could get to the building to drop off so my handicapped husband. I asked about accessibility and was told there were grab bars in the shower but there are not. Additionally when I called to get help navigating and knowing where to park, there was only voicemail. I was able to get someone via text fairly quickly.
Comment from Hotel Management
6 Jun 2024 by Jake, Hotel Management
Hi Karen,We would like to thank you again for staying at Erik's Retreat and supporting our mission. We also want to apologize for the inconvenience that the construction caused you. Unfortunately, that situation is completely out of our hands, and we have to adapt to the evolving circumstances on a daily basis.The air conditioning issue occurred because of a power outage the night before. Again, we apologize for the inconvenience, but this was also completely out of our control.Warmly,Kathryn & Erik's Retreat Staff
by A verified traveler from Penticton
Posted 24 May 2024
Large suite, good bed, quiet. TV small. A microwave would be nice. Couldn't find any stir sticks. Loved the shower. Sink stopper leaked a bit. Would have tried the snacks but for the presence of nuts. Enjoyed our stay. Ideal location for us as it is near our daughter's home.
Comment from Hotel Management
7 Jun 2024 by Emily, Hotel Management
Thank you, Harold. We appreciate your feedback on your stay! We hope to see you again soon.
by A verified traveler
Posted 12 May 2024
So Convenient. We spent our anniversary there and felt like we had the place to ourselves. Beautiful building. Lovely owner and staff. Highly recommend staying there.
Comment from Hotel Management
7 Jun 2024 by Emily, Hotel Management
Thank you for your kind review! Congratulations on your anniversary and please join us again soon!
by A verified traveler
Posted 28 Apr 2024
We really like the spacious 2 bedroom suite. The beds were ok maybe a little soft for our liking but comfy!! The building is very cool. We only had a problem with locking our door to leave but my text was answered quickly and we were on our way! There was street parking available right in front so that wasn’t an issue. I would definitely book here again.
Comment from Hotel Management
29 Apr 2024 by Emily, Hotel Management
Thank you for your kind review! We are so glad you enjoyed your stay with us. Hope to see you again soon!
by A verified traveler
Posted 14 Apr 2024
Communication with room preparation needs to be communicated.
Comment from Hotel Management
22 Apr 2024 by Emily, Hotel Management
Hi Nicholas -We sincerely apologize for the communication issues during your stay. Unfortunately, we had some sudden turnover, and our housekeeping staff is still gaining experience. Thank you for supporting our struggling non-profit. We hope you will consider staying with us again so we can provide a better experience in the future.
by A verified traveler
Posted 4 Mar 2024
I liked the property very much, we'll be back.
Comment from Hotel Management
22 Apr 2024 by Emily, Hotel Management
Thank you for your review, Michael! We are thrilled to host you in the near future. Your support of our nonprofit is much appreciated.
by A verified traveler
Nice Stay
Posted 1 Feb 2024 on HotelsThe room was nice. The bathroom was spacious and there were handmade complimentary treats.
There was no lobby or any person to check us in. It was fine, they sent us a very detailed letter explaining how to get in, where to park, and how to access our room.
The only minor crtique i could make was there was not an ice machine. We were told there would be ice in the mini-fridge, but there was not. I received an email asking if we got checked in ok, i mentioned the no ice thing, bit never heard back. Truly not a game changer, but it would have been nice to get some type of response.
We would absolutely stay there again. Thank you Erik's Retreat.
Comment from Hotel Management
1 Feb 2024 by Emily, Hotel Management
Jeff, thank you for your kind review! We apologize that you did not receive ice and that we somehow missed your email. We provide ice cube trays in each room. Although we do not have an ice machine available for public use, we are happy to provide extra ice for those who request it. Thanks again for supporting our mission - we hope to have you back soon!
by A verified traveler
Weekend stay
Posted 12 Nov 2023 on HotelsWe were in town for a concert and went to the Mall of America.
The hotel was close to everything, which was great.
Everything was super clean, safe and quiet!
Excellent stay!
