Ratings based on 857 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
This is my second stay at JW Marriot. What i found this time, pool is not clean and it seems facility is not ready for season. Unfortunately, I disappointed this time although i like resort
by A verified traveler
Posted 21 May 2024
Had a wonderful time
Comment from Hotel Management
21 May 2024 by Maggie , Hotel Management
Thank you for your 5-star review, Sarah. We look forward to welcoming you back to Muskoka soon
by A verified traveler
Posted 20 May 2024
Ive been in several Marriot hotels but this is far is the best experience. The ine bedroom suite was amazing and felt homely.
The people, the people,the people. They made all the difference. From the concierge, to the restaurant, lounge, housekeeping etc they were so courteous, friendly and ALWAYS willing to help. It was my first time and sure wont be the last.
Comment from Hotel Management
21 May 2024 by Maggie , Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at JW Marriott The Rosseau Muskoka Resort & Spa! We look forward to welcoming you back to Muskoka soon.
by A verified traveler
Posted 13 May 2024
Good
Comment from Hotel Management
14 May 2024 by Maggie, Hotel Management
Thank you for your 5-star review, Andrew. We look forward to welcoming you back to Muskoka soon
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Maggie, Hotel Management
Thank you for your 5-star review Andres. We look forward to welcoming you back to Muskoka soon!
by A verified traveler from Whitby
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Maggie, Hotel Management
Thank you for your 5-star review Sookie. We look forward to welcoming you back to Muskoka soon.
by A verified traveler
Posted 26 Apr 2024
Just u had to eat wats in there restaurant nothing around
Comment from Hotel Management
29 Apr 2024 by ., Hotel Management
We appreciate you taking the time to share your feedback with us. We're sorry to hear that the food choices didn't meet your expectations and that you found our location too remote. Your comments are valuable to us as we strive to continuously improve our services and amenities. We'll certainly take your feedback into consideration as we work to enhance the overall guest experience. If you decide to stay with us again in the future, please don't hesitate to reach out to our team, and we'll do our best to ensure your stay exceeds your expectations.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by ., Hotel Management
Thank you so much for choosing to stay with us at the JW Marriott Muskoka! We're thrilled to hear that you had a fantastic experience during your visit. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's incredibly rewarding to receive such positive feedback. We can't wait to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
19 Apr 2024 by ., Hotel Management
Thank you for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to the pleasure of welcoming you back for another fantastic stay soon!
by A verified traveler
Posted 15 Apr 2024
Excellent!
Comment from Hotel Management
17 Apr 2024 by ., Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Wishing you all the best until we meet again!
