Ratings based on 647 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
My technician enjoyed his stay at this property. Room was clean upon arrival and staff was friendly!
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear Kolton,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler from Mineral Wells
Posted 3 Jun 2024
There was a 200$ cash deposit. That’s unheard of for a 2 star hotel. I highly recommend looking at other hotels.
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear David,Cash deposits are required for all cash paying guests. This is standard across the hotel industry. Thank you for your feedback!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear Roddy,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 21 May 2024
Bad hotel, amenities were not good. Fridge did not work, breakfast was terrible, staff was rude and had not clue what they were doing. I was also double charged and told refund would not be issued.
Comment from Hotel Management
6 Jun 2024 by Guest Relations, Hotel Management
Dear Damon,What you have shared is not typical of an experience with us, and rest assured, your concerns will be reviewed by our team right away. We want to ensure this is not a shared experience for future guests. Regarding a refund, we encourage you to reach out to the third-party site you used for your reservation, as they have more access to your billing information and can better assist you. It is never our intention to leave any billing issues unresolved, and we apologize. Thank you for being our guest, and we hope you had a safe trip home.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear Parker,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Kent,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 21 Apr 2024
It was great !
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear Jacob,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM
by A verified traveler
Posted 15 Apr 2024
The Wi-Fi is horrible. The bathroom was clean but in need of repair. The place is being remodeled so hopefully that will be fixed. It recently changed owners. The employees are friendly
Comment from Hotel Management
17 Apr 2024 by GM, Hotel Management
Dear Sylvia,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells.. It is always a pleasure to receive positive feedback.The Wi-fi has been fixed and back up to speed.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
7 Apr 2024 by GM, Hotel Management
Dear Amanda,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 26 Mar 2024
Bed a little hard but that is my preference.
Comment from Hotel Management
7 Apr 2024 by GM, Hotel Management
Dear Linda,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
