Ratings based on 889 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 3 Apr 2024
by A verified traveler from Honolulu
Posted 30 Mar 2024
What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 18 Mar 2024
The staffs are helpful and nice. The environment is quite and convenient access to train station .
by A verified traveler
Posted 10 Feb 2024
by A verified traveler
Posted 3 Jan 2024 on Hotels
