Ratings based on 61 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Luxurious ryokan. Excellent food.
Posted 11 May 2021 on HotelsBeautiful ryokan with incredible service. The dinner was delicious (so many courses, served in my room). Breakfast the next morning was also excellent. The onsens were really nice. Good wifi.
by A verified traveler
the best!
Posted 21 Dec 2019 on HotelsOut of all the hotels/onsens we had whilst traveling around Japan this was the best. Great service. Excellent food. The most comfortable futons we had for the whole trip. Pillows were hard as seems to the the Japanese custom and some softer ones as an option would be nice. The Onsen was great. Nice to be able to reserve a private one without having to pay extra. Nice town.
Comment from Hotel Management
15 Jan 2020 by Reception Song, Hotel Management
Thank you for your review
We will try more for every guest.
Please visit us another chance.
Thank you
Reception Song
by A verified traveler
Posted 25 Nov 2019
Everything is perfect. This is a baby friendly place for family travelling with infant. The baby could enjoy the private onsen without worry about him catching a cold.
Comment from Hotel Management
21 Dec 2019 by 宋, Hotel Management
有難うございます。
又のご利用をお待ちしております。
by A verified traveler from Los angels
Posted 11 Nov 2019
Hot spring is very good and family onsen is excellent
Dinner is great (Japanese traditional)
Comment from Hotel Management
21 Dec 2019 by 宋, Hotel Management
有難うございます。
又のご利用をお待ちしております。
by A verified traveler from Vancouver, Canada
Posted 13 Oct 2019
As a business traveler, I've had the pleasure to stay at a various assortment of luxury properties around the world. For this family trip, I was looking for a special property where my family can enjoy a few days of relaxation. The staff and property of Kurokawaso has delivered and exceed every aspect of our expectation. Certainly will revisit Kurokawaso again for our future family trip. Thank you again the the entire staff for the wonderful memories.
Comment from Hotel Management
14 Oct 2019 by Kurokawa's All Staff, Hotel Management
Thank you very much for your kind and wonderful review!
We are always try everything for our guest to feel satisfy and relax.
Please come again your next Japan trip!
We are waiting for you!
by A verified traveler
Posted 26 Aug 2019
This was one of the most beautiful places I have seen in Japan and the staff went far above and beyond to make our stay pleasant, delicious and comfortable. We got lost and they offered to drive 45 minutes to our location to guide us into the resort ( we did end up finding it, but they met us 15 minutes out to be sure we wouldn't use gps and get lost). We were running late and they kept our dinner to serve after all the other guests as late as 10-11pm and did not make us feel awkward about it. They did the same with breakfast when we needed to sleep in, which was not expected or normal for ryokan! Due to an emergency at home we had to leave early and they sent us with a picnic, amazing local coffee blends to go and homemade pie. They also mailed me a dress I forgot in the closet. The trip could have been a disaster but their consideration and kindness made it really lovely. I hope to come back sometime soon :) Even the one day was enough to feel truly relaxed, I can only imagine what 3 days would have been like!
Comment from Hotel Management
27 Aug 2019 by Kurokawaso, Hotel Management
Thank you very much for heart-warming review. We always look forward to seeing you again someday!
by A verified traveler
Amazing Get-Away from the world
Posted 19 Mar 2019 on HotelsAmazing break from the real world!
This ryokan was a short walk outside of the busy main area.
4 Beautiful onsen areas. Amazing dinner and breakfast.
We only experienced difficulties at other ryokan-onsen which were closed for cleaning.
by A verified traveler
Posted 16 Dec 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023
