Ratings based on 67 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Schwenksville
Posted 14 May 2024
Beautiful, tranquil property with an excellent dinner and star observatory show
Comment from Hotel Management
17 May 2024 by 南阿蘇ルナ天文台森のアトリエ, Hotel Management
This is the Minamiaso Luna Observatory Mori Atelier. Thank you very much for visiting us. We are very happy to hear that you were particularly satisfied with our dinner and starry sky experience tour.We will continue to provide the best possible hospitality and strive to ensure the satisfaction of our customers.We look forward to seeing you again.
by A verified traveler
Posted 27 Apr 2024
It’s a serene place in the countryside, I really appreciated the planetarium & observatory experience there. The staff and the owner are all very nice, they will help you with anything you need.
My room was so big, I couldn’t believe it. The bathroom was bigger than some hotel rooms in Tokyo.
Comment from Hotel Management
27 Apr 2024 by 南阿蘇ルナ天文台森のアトリエ, Hotel Management
This is the Minamiaso Luna Observatory Mori Atelier.Thank you very much for visiting us. We are very happy that you liked our hotel.We will continue to provide the best possible hospitality and strive to ensure the satisfaction of our customers.We look forward to seeing you again.
by A verified traveler
Great, unique place, but no dinner for me!
Posted 14 Jan 2024 on HotelsThis was a very special experience, and the stargazing was unlike anything I've ever done. However, arriving at the hotel and being told there was no way for me to eat dinner at the restaurant because I hadn't booked 3 days in advance left a bitter taste in my mouth. If you're going to have a rule like that, please MAKE IT CLEAR in your booking details, or with a separate message to those who have booked. It seemed like everyone there knew this except for me (everyone else was Japanese, leading me to believe whatever Japanese booking website they used actually makes this clear). I was forced to hire a cab to take me to 7 Eleven while gazing in at the dining room where everyone else was serenely eating a multicourse meal, and it was maddening.
Comment from Hotel Management
22 Jan 2024 by 南阿蘇ルナ天文台森のアトリエ, Hotel Management
This is the Minami-Aso Luna Observatory. Thank you for visiting us and we are truly delighted to see that you thoroughly were satisfied with our stargazing tour. Thank you for your valuable feedback regarding dinner and the confirmation system about that. We will continue to strive to provide you with the best possible hospitality and ensure your utmost satisfaction. We look forward to seeing you again.
by A verified traveler
Posted 14 Oct 2023
四人入住獨棟房，空間寬敞、舒適。廁所和浴室分開的設計很棒。
晚上的觀星體驗很有趣，工作人員會用日文和英文解說。
整體的環境非常舒適，非常推薦可以到天文台住一晚。
Comment from Hotel Management
26 Jan 2024 by 南阿蘇ルナ天文台森のアトリエ, Hotel Management
This is Minamiaso Luna Observatory. Thank you very much for using our hotel. We are very happy that you enjoyed your stay at our hotel. We will continue to strive to provide the best hospitality to ensure customer satisfaction. I look forward to meeting again.
by A verified traveler
Posted 10 Jul 2023
Comment from Hotel Management
30 Aug 2023 by 南阿蘇ルナ天文台森のアトリエ, Hotel Management
This is the Minami-Aso Luna Observatory. Thank you for visiting us and we sincerely apologize for disappointment about our service. We will make further efforts in providing better service. We look forward to seeing you again.
by A verified traveler
Posted 12 Jan 2019
by A verified traveler from Australia
Posted 8 Jan 2019
This is our second visit to Luna and this time we opt for the half japanese half western room as the beds were too hard during our previous visit. The futons were more comfortable this time.The beds were still too hard to sleep on. This time we managed to see the telescope even though the sky was cloudy. It is definitely a great experience and recommended. The food is excellent too.
by A verified traveler
5 Stars Service & Fantastic Entertainment
Posted 17 May 2018 on HotelsWe have a wonderful stay with lively music and enchanting voice, scrumptious western cusine and extraordinary experience in a tradtional Japanese house with wooden decorations which makes me feel like I became a Japanese living in the 70s. Really amazing and I am definitely will return again as I missed the star observation due to the bad weather. Easy to access by car and the staff there is attentive to our arrival by sending emails to inform on the actual location and meals served. The only thing is I have overlooked and missed his email until the last moment. Thanks for everything... especially the gift which brings us with good memories.
Recommended
for Everyoneby A verified traveler from hongkong
Brilliant hotel with amazing telescope and people
Posted 12 Mar 2018I bring with my 2 yrs old son who love planets and stars. All the hotel environment and facility satisfy him well. It’s amazibg that there is a huge telescope and astronomy tour. The environment of the hotel is nice and comfortable, the food is really good, classical music performance is good, staffs are nice and helpful. Although the weather is too bad and we can’t go outside to the grassplot, but we all have a enjoyable & precious trip.
by A verified traveler
What a special experience to stay at observatory!
Posted 23 Jun 2017 on HotelsThe french cuisine using local ingredients was so delicious. We were also excited about the astronomic observation.
