Ratings based on 981 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
-WIFI never worked
-Pool Light came off while people in there and several people complained after they said man would fix.
- Breakfast begins at 6am: hot stuff didn't come out until 6:48AM; coffee was still dirty water until past 7am (man kept saying it needed to warm and he kept trying to get the last of the coffee out of box/bag inside; waffle machine didn't work.
Also they gave you 1 complimentary water, but nothing else not even anything in room to buy or even drink.
I would not recommend- especially for price
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Vicmary! We sincerely apologize for the issues that impacted your recent stay. We understand the frustration caused by unreliable WiFi, the pool light malfunction, and the problems with the breakfast service. These issues do not reflect the standards we strive to deliver.We'll be investigating all these concerns thoroughly. This includes ensuring a strong WiFi connection, prompt repairs for any malfunctions, and fresh, hot breakfast options with properly functioning equipment. We'll also explore providing more convenient beverage options.Your feedback is crucial in helping us improve, and we appreciate you bringing these issues to our attention. We hope to regain your trust and demonstrate the value we offer in the future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Troy! That's wonderful to hear! A 5 out of 5 rating shows us you were very satisfied with your stay. We take pride in offering a comfortable and enjoyable experience for our guests, so knowing we achieved that for you is very rewarding. Thank you for choosing us!
by A verified traveler from Greenville
Posted 23 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Rachael,We are thrilled to hear you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Clarissa, We appreciate you choosing our hotel for your stay. We regret any inconveniences you may have encountered and encourage you to contact us directly with any further feedback. We hope to welcome you back for an even better experience.
by A verified traveler
Posted 22 Apr 2024
It literally was the worst stay I have ever had in a hotel. The room we started with was disgusting. And we couldnt sleep cause an employee was sitting in his car listening to the radio and smoking all night!!!!!
Comment from Hotel Management
24 Apr 2024 by Guest Relations Management, Hotel Management
Hi Matt! We apologize sincerely for the extremely disappointing experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and it's clear we fell short of meeting your expectations.Rest assured, we take feedback like yours seriously and will investigate the issues you've raised regarding the cleanliness of the room and the disturbance caused by the employee immediately. This is certainly not the standard of service we aim to provide, and we will take corrective actions to ensure it does not happen again in the future.We truly regret any inconvenience or discomfort you experienced, and we hope to have the opportunity to make it up to you with a much-improved experience on your next visit. Thank you for bringing these issues to our attention.
by A verified traveler from Superior
Posted 21 Apr 2024
The only downfall is there is no adult hour for the pool area. No relaxing when kids are still in the pool area past 10pm.
Comment from Hotel Management
24 Apr 2024 by Guest Relations Management, Hotel Management
Hi Alexas! Thank you for your feedback and excellent rating! We're glad to hear that you had an overall enjoyable experience during your stay.We appreciate your comment about the pool area. We understand the importance of providing a relaxing environment for all our guests, and we'll certainly take your suggestion into consideration as we strive to improve our amenities and services.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please let us know.
by A verified traveler
Posted 20 Apr 2024
Yes
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Robert,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Lisa,We are glad to hear that you had a wonderful experience at our hotel! We appreciate you choosing to stay with us and hope to welcome you back again soon.
by A verified traveler
Posted 7 Apr 2024
Exactly what we were after. Loved the fact there was a pool and hot tub that virtually nobody else used. Breakfast was simple but sufficient. Nice staff.
Comment from Hotel Management
9 Apr 2024 by Guest Relations Management, Hotel Management
Hi Brian! Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your recent stay met your expectations and provided you with the experience you were looking for. We are thrilled that you enjoyed our pool and hot tub facilities, and we're glad that you had the opportunity to enjoy them without overcrowding. Providing a serene and relaxing environment for our guests is important to us, and we're pleased to hear that you were able to make the most of these amenities. It's wonderful to know that you found our breakfast offerings to be simple yet satisfying. We aim to provide a variety of options to cater to different preferences, and we're glad to hear that you found them sufficient. We truly appreciate your kind words about our staff. Delivering exceptional service with a friendly and welcoming attitude is our priority, and we're glad that our team's efforts made a positive impression on you. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 24 Mar 2024
Great pool hours
Nice breakfast
Comment from Hotel Management
27 Mar 2024 by Guest Relations Management, Hotel Management
Hi Katie! We're thrilled to hear that you enjoyed your stay with us! It's fantastic that you found our pool hours convenient and that you enjoyed our breakfast offerings. Providing a satisfying experience for our guests is always our top priority. Thank you for taking the time to leave us a positive rating and feedback. We look forward to welcoming you back again in the future! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
