Ratings based on 983 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
What ever alarm that went off around midnight and stayed on ALL night was quite annoying. Staff told us they couldn’t locate the source of the alarm. At the same time our in room fire alarm flashed green all night as well.
Comment from Hotel Management
17 Jun 2024 by Hotel Manager , Hotel Management
Dear Robert,We sincerely apologize for the inconvenience caused by the alarm that went off and persisted throughout the night, as well as the issue with your in-room fire alarm. We understand how frustrating this must have been for you. Please rest assured that we take your feedback seriously and are investigating the matter to prevent such incidents in the future. We appreciate your understanding and hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Great staff
Comment from Hotel Management
9 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled you enjoyed our team's service! Thank you for your kind words; we hope to welcome you back soon for another fantastic stay.Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
AC did not work . It’s almost June
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Zak,We sincerely apologize for the inconvenience you experienced with the AC during your stay, especially during the warmer months. Your comfort is our priority, and we regret that we fell short in this aspect. We'll address the issue promptly to ensure it doesn't happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
Ok
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Nikita,Thank you for your rating. We value your feedback and will use it to make improvements for our future guests. If there are any specific areas where we can enhance your experience, please feel free to share them with us. We hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
It was a good area and easy to get to. They were remodeling but did not interrupt the stay at all.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Adam,Thank you for your feedback. We're pleased to hear that you found our hotel to be in a good area and easy to access. We apologize for any inconvenience caused by the remodelling, but we're glad it didn't disrupt your stay. We appreciate your understanding and hope to welcome you back once our renovations are complete.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Tierra,Thank you for your rating. We appreciate your feedback and would love to know how we can improve to earn a higher score next time. If there are any specific areas where we fell short during your stay, please let us know so we can address them. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
This mann @ the desk told me hes NOT giving me a dime back after My family and i couldn’t shower for an entire day due to old dirty water coming up through the floor in our shower and flooding it. He came to the room and checked it and saw it too @ that. Smh. Disgusting, terrible experience with the hotel and front desk staff. 5 stars to the chef for his encouraging words about the situation and our breakfast atleast…
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Diamonique,We're truly sorry to hear about your unfortunate experience. This is not the standard we strive for, and we apologize for the inconvenience you faced. We'll address your feedback with our team to ensure these issues are fixed. We appreciate your kind words about our chef and will pass on your praise.Sincerely, Hotel Manager
by A verified traveler
Posted 7 May 2024
Great place!
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay. We appreciate your kind words and hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
by A verified traveler from Blaine
Posted 2 May 2024
Rooms looks nice as they have been renovated, however the next door room had a large and loud raucous party that lasted all night even after security was called. and considering the neighborhood we didn’t want to complain too much just in case.
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Maykue,We're truly sorry to hear about your experience. While we're thrilled you appreciated the renovated rooms, it's disheartening that your stay was disrupted by noise from the neighboring room. We understand your reluctance to escalate the issue given the neighborhood. Please keep in mind that we take all feedback seriously and will work diligently to address this matter with our team to ensure a more peaceful environment for our guests in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Very nice
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a very nice experience during your stay. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We look forward to hosting you again soon.Sincerely, Hotel Manager
