Ratings based on 739 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
I found old clothes in the dresser, blood on the wall, hair on the shower wall, and underwear behind the night stand. It was disgusting.
I was also greeted by a young woman at the front desk for check in and she was rude, condescending, and distracted by other men workers. I will not be booking here again and will be telling my fellow wedding vendors and clients to not book here as well.
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Dear Sharlae, Thank you for your valuable time in sharing your feedback with us. We sincerely apologize for the inconvenience caused by the housekeeping issues and the unsatisfactory service provided by our associates. We understand that this is not the level of service that our guests expect and deserve, and we are committed to rectifying the situation immediately. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 10 May 2024
Bed bugs, dirty enciroment not recomended to stay at this hotel
Comment from Hotel Management
12 May 2024 by Hotel Management , Hotel Management
Dear Yossef, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 15 Apr 2024
It was in a good location. Front desk was nice and helpful. The room wasn’t the cleanest, an acrylic nail on the floor, Bobby pins with hair and some sort of stickiness on carpet. But our bed was comfy. Safe and quiet sleep. We weren’t in the room much as one night for a concert so this was good for the price.
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Brandi, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
by A verified traveler
Posted 4 Apr 2024
👍
by A verified traveler
Posted 1 Apr 2024
Hotel cleaness is terrible
Comment from Hotel Management
2 Apr 2024 by Hotel Management, Hotel Management
Dear Patricia, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 1 Apr 2024
Nice
Comment from Hotel Management
2 Apr 2024 by Hotel Management, Hotel Management
Dear Santrece, Thank you for choosing us and sharing your recent stay experience. We are glad you had a comfortable stay and enjoyed all that we offer. We would love to welcome you back to Extended Stay America when in the area. Sincerely,Hotel Management
by A verified traveler
Posted 29 Mar 2024
Friendly staff
by A verified traveler
Posted 19 Mar 2024
Nice
Comment from Hotel Management
19 Mar 2024 by Hotel Management, Hotel Management
Dear Santrece, Thank you for sharing positive feedback about your stay at Extended Stay America. We're delighted that you found your experience enjoyable. We would love to make your next stay even better. We look forward to welcoming you back soon!Sincerely,Hotel Management
