Ratings based on 991 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Stayed 2 nights. No make up of bed and no dirty towel removal after z1st night. Had to call each time turned on to
Get tv to work. Will not stay there again.
Comment from Hotel Management
17 Jun 2024 by Hotel Manager , Hotel Management
Dear Jeff,We're sorry to hear about the issues you encountered during your recent stay. Your experience does not reflect the high standards we strive to maintain, and we apologize for the inconvenience caused by the lack of housekeeping and the TV troubles. Please be assured that we take your feedback seriously and will address these issues with our team to ensure they do not happen again in the future. Hope you will visit again.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jun 2024
Kind friendly staff, quiet, clean. It was great.
Comment from Hotel Management
16 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing a welcoming environment, and we're glad that you found everything to your liking. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jun 2024
Bed bugs!
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Jason,Thank you for staying. We have taken note of your remark about the bed bugs issue during your stay. We are regularly taking pest control measures on our property but we will check it further. Our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
We had a suite that was very clean and spacious. A very good price! Would definitely stay again.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay in our clean and spacious suite at a great price. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad you chose to stay with us. We value your input and will strive to improve our services to better meet your expectations in the future. We hope to welcome you back for an even more enjoyable experience.Sincerely, Hotel Manager
by A verified traveler from De Pere
Posted 4 Jun 2024
Dirty rooms. Insects in rooms.
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness and pest control are top priorities, and we are addressing these issues immediately. Your feedback is invaluable, and we hope for the opportunity to make it right on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
The rep at the check in desk was not at all helpful, he was condescending and rude. Further more, when I checked out, I had left a sweater in the room and called to inquire if housekeeping found it, I was told I called too late and it probably wasn’t even there anymore, that housekeeping is gone, he can’t help me, and “maybe they’ll be in tomorrow”
Comment from Hotel Management
1 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,We apologize for the rude and unhelpful behavior you experienced at check-in and during your follow-up call about your sweater. This is certainly not the level of service we strive to provide. Your feedback is important, and we will address these concerns with our team to ensure such incidents do not happen in the future. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
Facility didnt indicate there was deposit. That should be noted
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for any confusion regarding the deposit policy. We will ensure that this information is clearly indicated in the future to prevent any misunderstandings. We appreciate your input and hope to have the opportunity to serve you better next time.Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for choosing our hotel! We're delighted to hear you had a pleasant stay. If there's anything specific we could improve to make your next visit a 5-star experience, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Rita,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
