Ratings based on 969 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Hotel was nice and there were good dining options at walkin distance. Room furniture was old or outdated and shower head was not working properly.
by A verified traveler from Hanford
Posted 11 Jun 2024
Liked: the hotel is a sight to see both inside and out. Walking in and taking in the awe inspiring height of many levels and rooms. Then, the indoor pool was so cool to see when having drinks, snacks, and/or lunch and dinner. The elevators are glass so one can enjoy the lobby going up and down. Breakfast was awesome.
Disliked: Room door would not latch closed every time. The outlets were loose and not intact to the walls. There was an Corona beer box in the very small patio and not very clean. They're was black mold on the sliding glass door and curtains. My cousins in other rooms had a/c issues that were not taken care of by staff and maintenance. Rooms were clean, but there were signs of lack of attention to detail.
Overall, it was a good stay for us even our 7 year old claims to be the #2 best hotel he's stayed in.
by A verified traveler
Posted 9 Jun 2024
The staff was in organized and we asked for a late check and it before even booking and were promised a late check out with any problems and even made sure to remind them of our late check out then we were told they could accommodate us with our request and told of an extra charge of a late check out fee when they never told us anything .
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Spacious
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
From the minute I booked my room everyone was amazing, AMAZING CUSTOMER SERVICE, that is so hard to find these days. I could not have asked for a more comfortable and enjoyable stay. Thank you very much.
by A verified traveler
Posted 27 May 2024
Swimming pool was really dirty. They said they had clean it in the morning but it looked the same since the night before. They were lots of hair inside the water in the pool. I ask front office they said if didn’t like it they to shut down the pool.
by A verified traveler from santa clara
Posted 26 May 2024
