Ratings based on 101 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Unique wellness facilities (paid), comfortable rooms.
Comment from Hotel Management
17 Jun 2024 by Sandra, Hotel Management
Thank you very much.
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by Sandra, Hotel Management
Thank you for your review.
by A verified traveler
Posted 6 Apr 2023 on Hotels
Excellent value for money.
Great PUB/DINER, with great beers!
Excellent food.
by A verified traveler
Soulless, cold, uncaring and unhelpful
Posted 26 May 2021 on HotelsUnexpected parking charges, hopeless receptionist, very cold rooms and told all rooms were set to cold snd it would go up one degree per hour but we had to go out as rooms were too cold. Not nice rooms, only twin beds with big gap between. Mattress a couple of inches thick, generally poorly maintained, soulless and unhelpful. Very disappointed.
by A verified traveler
No spa access
Posted 18 Dec 2019 on HotelsYour offer was misleading: it made believe access to the spa was included whereas it wasn't.Also parking was at an extra cost with no clear warning on your site
by A verified traveler
Posted 14 Aug 2019 on Hotels
by A verified traveler
Posted 11 Oct 2018 on Hotels
Comment from Hotel Management
29 Oct 2018 by Team City Resort Mill, Hotel Management
Dear Alan,
Thanks for your review..
by A verified traveler
Posted 3 Oct 2018 on Hotels
I wished I would have used the facilities. Nice room. Microwave and fridge were very nice to have. And the big fan was appreciated.
Comment from Hotel Management
29 Oct 2018 by City Resort Mill, Hotel Management
Thanks for your nice review, just come back and then use our facilities.
by A verified traveler from London
Unsatisfactory
Posted 6 Apr 2018At check-in they neglected key info. Like the reception does not open until 7am. Not good if you need to make an early flight.
Parking was not good. Small multi-story with no lift is a problem if you have luggage.
Rooms too hot for comfortable sleeping.
Staff avoided eye contact or helping, when they knew you were there and help was needed.
Comment from Hotel Management
12 Apr 2018 by R.Bout, Hotel Management
Dear, we're sorry to hear that your stay is not to your liking. Like we ask to contact us so that we can see if anything we can do for you.
City Resort Mill
by A verified traveler
Posted 24 Mar 2018 on Hotels
Comment from Hotel Management
10 Apr 2018 by CRM, Hotel Management
City Resort Mill
