Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Springfield
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to learn the property met your expectations during this visit. We look forward to serving you again when your travels bring you back through the area.
by A verified traveler
Posted 28 May 2024
The staff was very accommodating.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to learn the property met your expectations during this visit. We look forward to serving you again when your travels bring you back through the area.
by A verified traveler from Orlando
Posted 26 May 2024
The rooms are very spacious. If you are traveling with 3 or more people, or staying for more than a few nights, the rooms are a good size.
The AC barely worked and it was quite hot. The elevator and really all of the facilities are quite old. The pillows were not comfy at all.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was sorry to learn the air conditioning unit in your suite did not allow you to be comfortable. I have shared your feedback with my engineering team along with your comments about our elevator. We recently made an investment to change out the pillows at the property which should allow for a more comfortable night sleep. We hope you would consider staying with us again when your travels bring you back through the area.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to learn the property met and exceeded your expectations during this visit. We look forward to serving you again when your travels bring you back through the area.
by A verified traveler
Posted 13 May 2024
Staff was very helpful
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to hear this stay met and exceeded your expectations. I will be sure to share your feedback with the team. We hope to see you again on return trips to the area.
by A verified traveler
Posted 12 May 2024
Terese was the receptionist who took care of us. Definitely recommend her for exemplary service
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to hear this stay met and exceeded your expectations. I will be sure to share your feedback with Terez and her immediate supervisor. I was pleased to hear she impacted your stay positively. We look forward to the opportunity to serve you again when your travels bring you through the area.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to learn the property met and exceeded your expectations during this visit. We look forward to serving you again when your travels bring you back through the area.
by A verified traveler from West haven
Posted 4 May 2024
The staff was amazing like always the room was amazing and clean
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to hear this stay met and exceeded your expectations. I will be sure to share your feedback with the team. We look forward to the opportunity to serve you again when your travels bring you through the area.
by A verified traveler
Posted 30 Apr 2024
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Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was pleased to hear this stay met and exceeded expectations. We hope to have the opportunity to serve you again when your travels bring you back through the area.
by A verified traveler
Posted 30 Apr 2024
Clean .. friendly staff
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for sharing your experience with me. I was happy to hear the property met and exceeded your expectations during this visit. Thank you for recognizing the cleanliness of the property and noting the friendliness of the staff. I will be sure to share your comments with them. We look forward to serving you again should your travels bring you back through the area.
