Ratings based on 835 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glen Burnie
Posted 13 Jun 2024
Very very clean. Newer rooms. Staff let me check in early. I will stay here every time I am in town
by A verified traveler
Posted 11 Jun 2024
Rooms were not cleaned, toilet had previously leaked but was fixed when requested. Carpet not cleaned in a while, sheets on bed not clean upon arrival. Front desk staff not knowledgeable about facilities or area. Breakfast bar poor and pricey: $11.00 for powdered egg sandwich with soggy bacon and mushy bread. Waitress helpful and knowledgeable about area. On site self-service laundry was a plus, but rest of facility was sub-par.
Comment from Hotel Management
11 Jun 2024 by Saly, Hotel Management
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
by A verified traveler
Posted 10 Jun 2024
Excellent Customer Service
Comment from Hotel Management
11 Jun 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Estero
Posted 9 Jun 2024
The hotel does not disclose that there is a parking fee. They only clean the rooms and replace towels every seven days, yes SEVEN! Trash removal from the rooms is done every four days. We stayed for six and they never took out the trash. Guests can request new towels and toilet paper by going to the front desk.Guests place their soiled towels and trash bags in the hallways which is disgusting. While we were there, after checking in, the hotel informed us that we were not to use the do not disturb signs and to expect setvice personnel to access the room to clean the carpets and service the A/C unit. They cleaned the carpet and left our door propped open for 7 hours. When I informed the (low verbal) night clerk and asked him to have the manager call me he hung up on me. When I went to use the Jacuzzi, I discovered it was out of order, another piece of information that was withheld by the hotel. I am an IHG rewards member and I could not have been more disappointed and disgusted with this hotel experience. Horrible!
Comment from Hotel Management
11 Jun 2024 by Saly, Hotel Management
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
by A verified traveler
Posted 5 Jun 2024
The bed was very comfortable, the room very clean, and the staff polite.
Comment from Hotel Management
8 Jun 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Jun 2024
Right off route 495
Comment from Hotel Management
1 Jun 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 May 2024
Hotel was packed over Memorial Day weekend. The staff handled it really well, even with an elevator going out of service. But that’s not unreasonable considering it seemed about 150 13yo soccer players were in the building.
Rhe property has been kept up to date as best as possible. Everything was clean, water pressure and temp were good.
I’d definitely stay here agains. Staff made it an enjoyable stay by working with a packed house
Comment from Hotel Management
29 May 2024 by Saly, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 26 May 2024
Wait for someone to come to the front desk to check in. Find out they ran out of keys. Got my room number but had to wait again for them to let us in. They stated they would call when keys arrived. That didn’t happen. Got a key and beddin but they ran out of pillows for the pull out bed. Key didn’t work had to go back down stairs. Horrible
Comment from Hotel Management
29 May 2024 by Saly, Hotel Management
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
